How To Fix SOTR_MESS304 - An error occurred when creating a transport request

SAP Error Message - Details

• Message type: E = Error

• Message class: SOTR_MESS - Messages in and for the Online Text Repository

• Message number: 304

• Message text: An error occurred when creating a transport request

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message SOTR_MESS304 - An error occurred when creating a transport request ?

  The SAP error message SOTR_MESS304, which indicates "An error occurred when creating a transport request," typically arises during the process of creating a transport request in the SAP system. This can happen for various reasons, and understanding the cause is essential for finding a solution. Here are some common causes, potential solutions, and related information:
  Causes:
  
  Authorization Issues: The user may not have the necessary authorizations to create a transport request.
  Transport Directory Issues: Problems with the transport directory or transport management system (TMS) configuration can lead to this error.
  System Configuration: Incorrect configuration of the transport routes or transport layers can cause issues.
  Database Issues: There may be underlying database issues that prevent the creation of the transport request.
  Lock Entries: Lock entries in the transport tables may prevent the creation of new transport requests.
  Transport Request Limitations: The system may have reached a limit on the number of transport requests that can be created.
  
  Solutions:
  
  Check Authorizations: Ensure that the user has the necessary authorizations to create transport requests. This can be done by checking the user's roles and authorizations in the SAP system.
  Review Transport Directory: Verify that the transport directory is correctly configured and accessible. Check the TMS configuration for any inconsistencies.
  Check Transport Routes: Ensure that the transport routes and layers are correctly set up in the TMS. You can do this by accessing the TMS configuration transaction (STMS).
  Database Check: Perform a database check to ensure that there are no issues with the database that could be affecting the transport request creation.
  Clear Lock Entries: Use transaction SM12 to check for and clear any lock entries that may be preventing the creation of transport requests.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as STMS (Transport Management System), SE01 (Transport Organizer), and SM12 (Lock Entries).
  SAP Notes: Search for SAP Notes related to SOTR_MESS304 for any specific patches or updates that may resolve the issue.
  System Logs: Review system logs (transaction SLG1) for any additional error messages or details that may provide insight into the issue.
  
  If the problem persists after trying the above solutions, it may be beneficial to consult with your SAP Basis team or reach out to SAP support for further assistance.