How To Fix /SOMO/JOBMON218 - Could not retrieve managed system time of system &1

SAP Error Message - Details

• Message type: E = Error

• Message class: /SOMO/JOBMON -

• Message number: 218

• Message text: Could not retrieve managed system time of system &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SOMO/JOBMON218 - Could not retrieve managed system time of system &1 ?

  The SAP error message /SOMO/JOBMON218 Could not retrieve managed system time of system &1 typically indicates an issue with the SAP Solution Manager's ability to communicate with a managed system (like an SAP ERP system) to retrieve its current time settings. This can occur due to various reasons, including connectivity issues, configuration problems, or authorization issues.
  Causes:
  
  Network Connectivity Issues: There may be a network problem preventing the Solution Manager from reaching the managed system.
  Configuration Issues: The managed system might not be properly configured in the Solution Manager.
  Authorization Problems: The user credentials used by the Solution Manager to access the managed system may not have the necessary permissions.
  Time Synchronization Issues: The managed system's time settings may be incorrect or not synchronized with the Solution Manager.
  Service Not Running: The necessary services or background jobs in the managed system may not be running.
  
  Solutions:
  
  
  Check Network Connectivity:
  
  Ensure that the Solution Manager can reach the managed system over the network. You can use tools like ping or telnet to test connectivity.
  
  
  
  Verify Configuration:
  
  Check the configuration of the managed system in the Solution Manager. Ensure that the system is correctly defined in the Landscape Management Database (LMDB).
  Make sure that the managed system is registered and that the relevant RFC connections are set up correctly.
  
  
  
  Review Authorizations:
  
  Ensure that the user used for the connection has the necessary authorizations to access the managed system. This typically includes roles like SAP_ALL or specific roles that allow system monitoring.
  
  
  
  Check Time Settings:
  
  Verify that the time settings on the managed system are correct. You can check the system time using transaction SM51 or SM37 to see if there are any discrepancies.
  Ensure that both the Solution Manager and the managed system are synchronized with a reliable time source (like an NTP server).
  
  
  
  Check Services:
  
  Ensure that all necessary services and background jobs are running on the managed system. You can check the status of the relevant services in transaction SMICM or SM37.
  
  
  
  Review Logs:
  
  Check the logs in both the Solution Manager and the managed system for any additional error messages that might provide more context about the issue.
  
  
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that might address this specific error or provide additional troubleshooting steps.
  Documentation: Review the official SAP documentation for Solution Manager and managed systems for best practices on configuration and monitoring.
  Community Forums: Consider checking SAP Community forums or other online resources for similar issues and solutions shared by other users.
  
  If the issue persists after trying the above solutions, it may be beneficial to contact SAP Support for further assistance.