How To Fix SOI1792 - MTSHTABS entries from &1 cannot be retrieved

SAP Error Message - Details

• Message type: E = Error

• Message class: SOI1 - Safe Online Import/Upgrade Messages continued

• Message number: 792

• Message text: MTSHTABS entries from &1 cannot be retrieved

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SOI1792 - MTSHTABS entries from &1 cannot be retrieved ?

  The SAP error message SOI1792 indicates that there is an issue with retrieving entries from the MTSHTABS table in the context of the SAP System. This error typically arises in scenarios involving the SAP Solution Manager or when dealing with the SAP Solution Manager's IT Service Management (ITSM) functionalities.
  Cause:
  The error message SOI1792 can be caused by several factors, including:
  
  Data Inconsistency: There may be inconsistencies or corruption in the MTSHTABS table, which stores data related to service requests or incidents.
  Authorization Issues: The user may not have the necessary authorizations to access the data in the MTSHTABS table.
  System Configuration: Incorrect configuration settings in the SAP system or Solution Manager can lead to issues in data retrieval.
  Database Issues: Problems with the underlying database, such as connectivity issues or performance problems, can also lead to this error.
  Transport Issues: If the MTSHTABS table was recently transported from another system, there may be issues with the transport itself.
  
  Solution:
  To resolve the SOI1792 error, you can take the following steps:
  
  Check Authorizations: Ensure that the user encountering the error has the necessary authorizations to access the MTSHTABS table and related data.
  Data Consistency Check: Perform a consistency check on the MTSHTABS table. You can use transaction codes like SE11 or SE16 to view the table and check for any inconsistencies.
  Review Configuration: Verify the configuration settings related to the SAP Solution Manager and ITSM functionalities. Ensure that all necessary settings are correctly configured.
  Database Health Check: Check the health of the database. Look for any performance issues or connectivity problems that might be affecting data retrieval.
  Transport Logs: If the issue arose after a transport, review the transport logs for any errors or warnings that might indicate problems with the transport of the MTSHTABS table.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error. SAP frequently releases notes that provide fixes or workarounds for known issues.
  Contact SAP Support: If the issue persists after trying the above steps, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including any relevant logs or screenshots.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes like SE11 (Data Dictionary), SE16 (Data Browser), and ST22 (Dump Analysis) for troubleshooting.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Documentation: Review the official SAP documentation for the Solution Manager and ITSM to ensure that your system is set up according to best practices.
  
  By following these steps, you should be able to diagnose and resolve the SOI1792 error effectively.