How To Fix SOI1004 - Error resetting Customizing/Client locks to Original

SAP Error Message - Details

• Message type: E = Error

• Message class: SOI1 - Safe Online Import/Upgrade Messages continued

• Message number: 004

• Message text: Error resetting Customizing/Client locks to Original

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SOI1004 - Error resetting Customizing/Client locks to Original ?

  The SAP error message SOI1004, which states "Error resetting Customizing/Client locks to Original," typically occurs when there is an issue with the system's ability to reset locks on customizing or client settings. This can happen during various operations, such as transport requests, client copy, or system upgrades.
  Causes:
  
  Lock Table Issues: The lock table may be corrupted or not functioning correctly, preventing the system from resetting locks.
  Authorization Issues: The user executing the operation may not have the necessary authorizations to reset the locks.
  Database Issues: There may be underlying database issues that are preventing the operation from completing successfully.
  Transport Issues: If the error occurs during a transport operation, it may be due to issues with the transport directory or transport management system.
  System Configuration: Incorrect system configuration or inconsistencies in the customizing settings can lead to this error.
  
  Solutions:
  
  Check Lock Entries: Use transaction code SM12 to check for any existing lock entries. If there are stale or orphaned locks, you may need to delete them.
  Review Authorizations: Ensure that the user has the necessary authorizations to perform the operation. Check roles and profiles assigned to the user.
  Database Consistency Check: Run a database consistency check to identify and resolve any underlying database issues. You can use transaction DB02 to monitor database performance and issues.
  Transport Directory Check: If the error occurs during a transport operation, verify the transport directory and ensure that it is correctly configured. Check for any transport errors in transaction STMS.
  System Logs: Review system logs (transaction SM21) for any related error messages that could provide more context about the issue.
  Restart the System: In some cases, a system restart may help clear temporary issues related to locks.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates available that resolve the issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM12 (Lock Entries), SM21 (System Log), ST22 (Dump Analysis), and DB02 (Database Performance).
  SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including any logs or screenshots.
  Documentation: Review SAP documentation related to client management and transport management for best practices and troubleshooting steps.
  
  By following these steps, you should be able to identify and resolve the underlying cause of the SOI1004 error in your SAP system.