How To Fix SOI792 - SSOI_XTT/SSOI_XTF entry could not be generated for at least one entry

SAP Error Message - Details

• Message type: E = Error

• Message class: SOI - Safe Online Import/Upgrade Messages

• Message number: 792

• Message text: SSOI_XTT/SSOI_XTF entry could not be generated for at least one entry

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SOI792 - SSOI_XTT/SSOI_XTF entry could not be generated for at least one entry ?

  The SAP error message SOI792, which states that "SSOI_XTT/SSOI_XTF entry could not be generated for at least one entry," typically relates to issues with the Single Sign-On (SSO) configuration in SAP systems. This error can occur during the generation of SSO tickets or when trying to establish a secure connection between systems.
  Causes:
  
  Configuration Issues: The SSO configuration might not be set up correctly. This includes issues with the trust relationship between the systems involved.
  Missing or Incorrect Parameters: Required parameters for SSO, such as the service principal name (SPN) or the keytab file, may be missing or incorrectly configured.
  Network Issues: There could be network connectivity problems between the systems that are trying to establish SSO.
  User Authorization: The user attempting to perform the action may not have the necessary authorizations to generate the SSO ticket.
  Expired or Invalid Certificates: If the certificates used for SSO are expired or invalid, this can lead to failures in generating the required entries.
  
  Solutions:
  
  Check Configuration: Review the SSO configuration settings in both the SAP system and the identity provider (if applicable). Ensure that all parameters are correctly set.
  Validate Trust Relationship: Ensure that the trust relationship between the systems is properly established. This may involve checking the configuration of the SAP Secure Network Communications (SNC) settings.
  Review Logs: Check the SAP system logs (transaction SM21) and the SSO logs for more detailed error messages that can provide insights into what went wrong.
  Check User Authorizations: Ensure that the user has the necessary authorizations to perform SSO operations. This may involve checking roles and profiles assigned to the user.
  Update Certificates: If certificates are involved, ensure they are valid and not expired. If necessary, renew or replace them.
  Network Troubleshooting: Verify that there are no network issues preventing communication between the systems. This may involve checking firewalls, proxies, or other network configurations.
  
  Related Information:
  
  SAP Notes: Check for relevant SAP Notes that may address this specific error or provide additional troubleshooting steps. You can search the SAP Support Portal for notes related to SSO and the specific error code.
  Documentation: Review the official SAP documentation on configuring SSO, as it may provide insights into common pitfalls and best practices.
  Community Forums: Consider checking SAP Community forums or other online resources where similar issues may have been discussed.
  
  If the issue persists after following these steps, it may be beneficial to engage SAP support for further assistance.