How To Fix SOI777 - Table &1, index &2: Database indexname could not be retrieved

SAP Error Message - Details

• Message type: E = Error

• Message class: SOI - Safe Online Import/Upgrade Messages

• Message number: 777

• Message text: Table &1, index &2: Database indexname could not be retrieved

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message SOI777 - Table &1, index &2: Database indexname could not be retrieved ?

  The SAP error message SOI777 indicates that there is an issue with retrieving the database index name for a specific table and index. This error can occur in various scenarios, often related to database inconsistencies or issues with the SAP system's metadata.
  Cause:
  
  Database Inconsistencies: The database may have inconsistencies or corruption that prevent the retrieval of index information.
  Missing Index: The specified index may not exist in the database, possibly due to a failed creation or deletion process.
  Transport Issues: If the table or index was recently transported from another system, there may have been issues during the transport process.
  Authorization Issues: The user executing the operation may not have the necessary authorizations to access the index information.
  Database Configuration: There may be configuration issues with the database that prevent proper access to metadata.
  
  Solution:
  
  
  Check Database Consistency:
  
  Use database tools to check for inconsistencies or corruption in the database. Depending on the database system (e.g., Oracle, SQL Server, HANA), there are specific commands or tools to perform this check.
  
  
  
  Verify Index Existence:
  
  Check if the index exists in the database. You can do this by querying the database directly or using transaction codes like SE11 (Data Dictionary) in SAP to view the table and its indexes.
  
  
  
  Recreate the Index:
  
  If the index is missing or corrupted, you may need to recreate it. This can typically be done using the database's DDL commands or through SAP transactions.
  
  
  
  Check Transport Logs:
  
  If the issue arose after a transport, review the transport logs for any errors or warnings that may indicate what went wrong during the transport process.
  
  
  
  Review Authorizations:
  
  Ensure that the user has the necessary authorizations to access the table and index. You may need to check the roles and profiles assigned to the user.
  
  
  
  Database Configuration:
  
  Review the database configuration settings to ensure that they are correct and that the database is functioning properly.
  
  
  
  SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message. There may be patches or updates available that resolve the issue.
  
  
  
  Related Information:
  
  Transaction Codes: SE11 (Data Dictionary), SE14 (Database Utility), SE80 (Object Navigator).
  Database-Specific Tools: Depending on your database (e.g., Oracle, SQL Server, HANA), there are specific tools and commands to check for index issues.
  SAP Community: You can search the SAP Community forums for similar issues and solutions shared by other users.
  
  If the problem persists after trying the above solutions, it may be necessary to involve your database administrator or SAP support for further investigation.