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How To Fix SOFFICEINTEGRATION231 - Unable to find template


SOFFICEINTEGRATION231 - Overview

  • Message type: E = Error

  • Message class: SOFFICEINTEGRATION - Application and platform independent office integration

  • Message number: 231

  • Message text: Unable to find template

  • Show details Hide details


  • Self-Explanatory Message

    Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

    To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

    Unfortunately, there isn't any extra information in this error notice.



    What else can you do?

    First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

    Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

    You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.


SOFFICEINTEGRATION231 - Details

  • Error Code: SOFFICEINTEGRATION231

    Error Message: Unable to find template


    Summary

    This error indicates that the SAP system cannot locate the required document template for generating or processing office documents via the SAP Office integration. Essentially, the template file expected by the system is missing or inaccessible.


    Root Causes

    • The template file path is incorrectly configured or missing in the SAP system settings.
    • The template file has been deleted, moved, or renamed on the file server or local machine.
    • Insufficient authorizations or access rights to the folder or file where the template is stored.
    • Mismatch between the template name defined in the SAP customizing and the actual file name.


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