How To Fix SOAUTH2023 - User &1: Internal error during user check

SAP Error Message - Details

• Message type: E = Error

• Message class: SOAUTH2 - OAuth2 Messages

• Message number: 023

• Message text: User &1: Internal error during user check

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SOAUTH2023 - User &1: Internal error during user check ?

  The SAP error message SOAUTH2023, which states "User &1: Internal error during user check," typically indicates that there is an issue with the authentication process for the specified user. This error can arise from various underlying causes, and addressing it may require a few steps. Here’s a breakdown of potential causes, solutions, and related information:
  Causes:
  
  Configuration Issues: There may be misconfigurations in the authentication settings or user management settings in the SAP system.
  User Lock or Inactive Status: The user account may be locked or inactive, preventing successful authentication.
  Authorization Problems: The user may not have the necessary authorizations to perform the action they are attempting.
  System Errors: There could be internal errors in the SAP system, such as issues with the database or application server.
  Network Issues: Problems with network connectivity or communication between the SAP system and the authentication provider (if using external authentication) can lead to this error.
  Patch Level: The system may be running on an outdated version or patch level that has known bugs related to user authentication.
  
  Solutions:
  
  Check User Status: Verify that the user account is active and not locked. You can do this by checking the user details in transaction code SU01.
  Review Authorization: Ensure that the user has the necessary authorizations to perform the action. Use transaction SU53 to analyze authorization issues.
  Check Configuration: Review the configuration settings for user authentication in transaction code SOAUTH. Ensure that all settings are correct and aligned with your authentication method (e.g., LDAP, SAML).
  System Logs: Check the system logs (transaction SM21) for any related error messages that could provide more context about the internal error.
  Update System: Ensure that your SAP system is up to date with the latest patches and updates. Check the SAP Support Portal for any relevant notes or patches related to this error.
  Consult SAP Notes: Search the SAP Support Portal for any specific notes related to the SOAUTH2023 error. There may be known issues and recommended solutions.
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SU01 (User Maintenance), SU53 (Authorization Check), and SOAUTH (Authentication Configuration).
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Documentation: Review SAP documentation related to user management and authentication for best practices and troubleshooting steps.
  
  By following these steps, you should be able to diagnose and resolve the SOAUTH2023 error effectively.