How To Fix SOAP_RFM_POSI_TRACE208 - Confirmation message not sent; see long text

SAP Error Message - Details

• Message type: E = Error

• Message class: SOAP_RFM_POSI_TRACE - Trace messages for POS inbound

• Message number: 208

• Message text: Confirmation message not sent; see long text

What causes this issue?

The system does not send confirmation message due to one of the
following reasons:
<ZH>Financial Service</>
Errors occurred in the processing of the inbound financial transaction.
Hence, the documents are not posted
<LS>Send Confirmation</> is disabled in the customizing for
<ZH>Extension for Controlling Financial Transactions</>
Accounting document is not created.
<ZH>Sales Service</>
Errors occurred in the processing of the inbound sales transaction for
the service nodes - <ZK>AggregatedSalesByProduct</> or <ZK>A
ggregatedPaymentList</> node. Hence, the documents are not posted.
<LS>Send Confirmation</> is disabled in the customizing for <ZH>Control
Aggregated Sales</> or <ZH>Control Payment List</>.
Billing document and goods movement document are not created.
Procedure
<ZH>Financial Service</>
When <LS>Send Confirmation</> is disabled in the customizing for
financial transactions
Enable <LS>Send Confirmation</> at the Customizing <ZK>Sales and
Distribution</> -> <ZK>POS Interface</> -> <ZK>Inbound (SOAP Service)</>
-> <ZK>Extension for Controlling Financial Transactions</>
<ZH>Sales Service</>
When <LS>Send Confirmation</> is disabled in the customizing for
<ZH>Control Aggregated Sales</> or <ZH>Control Payment List</>.
Enable <LS>Send Confirmation</> at the Customizing for:
<ZH>Control Aggregated Sales</> under <ZK>Sales and Distribution</> ->
<ZK>POS Interface</> -> <ZK>Inbound (SOAP Service)</>
<ZH>Control Payment List</> under <ZK>Sales and Distribution</> ->
<ZK>POS Interface</> -> <ZK>Inbound (SOAP Service)</>
If billing document and goods movement document are not created.
For aggregated sales by product, check settings for Billing and
Inventory Management in Customizing for <ZH>Control Aggregated Sales
</>under <ZK>Sales and Distribution</> -> <ZK>POS Interface</> ->
<ZK>Inbound (SOAP Service)</>.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SOAP_RFM_POSI_TRACE208 - Confirmation message not sent; see long text ?

  The SAP error message "SOAP_RFM_POSI_TRACE208 Confirmation message not sent; see long text" typically indicates an issue with the processing of a confirmation message in the context of a SOAP-based web service. This error can arise in various scenarios, particularly when dealing with integration between SAP systems and external applications or services.
  Cause:
  
  Configuration Issues: The SOAP web service may not be properly configured. This includes incorrect endpoint URLs, authentication issues, or missing parameters.
  Network Issues: There may be network connectivity problems preventing the SAP system from reaching the external service.
  Message Format Errors: The message being sent may not conform to the expected format or schema required by the receiving service.
  Authorization Issues: The user or service account may not have the necessary permissions to send the confirmation message.
  Service Availability: The external service may be down or experiencing issues, preventing the message from being processed.
  
  Solution:
  
  Check Configuration: Review the configuration settings for the SOAP web service in SAP. Ensure that the endpoint, authentication, and other parameters are correctly set.
  Network Connectivity: Test the network connection to the external service. Use tools like ping or telnet to verify connectivity.
  Message Validation: Validate the message being sent to ensure it adheres to the expected format. You may need to check the WSDL (Web Services Description Language) file for the service to understand the required structure.
  Authorization Check: Ensure that the user or service account has the necessary permissions to send messages. Check roles and authorizations in SAP.
  Service Status: Verify the status of the external service. If it is down, you may need to wait until it is back online or contact the service provider for support.
  Review Logs: Check the application logs in SAP for more detailed error messages or stack traces that can provide additional context about the failure.
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  Transaction Codes: Use transaction codes like SOAMANAGER to manage and configure web services in SAP.
  Web Service Testing: Use tools like SOAP UI or Postman to test the web service independently of SAP to ensure it is functioning correctly.
  Documentation: Refer to the official SAP documentation for web services and SOAP communication for best practices and troubleshooting tips.
  
  If the issue persists after following these steps, consider reaching out to SAP support or your internal SAP technical team for further assistance.