How To Fix SOAP_RFM_POSI273 - External reference document ID is duplicate

SAP Error Message - Details

• Message type: E = Error

• Message class: SOAP_RFM_POSI - SOAP Services for Retail POS Inbound Messages

• Message number: 273

• Message text: External reference document ID is duplicate

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message SOAP_RFM_POSI273 - External reference document ID is duplicate ?

  The SAP error message SOAP_RFM_POSI273 indicates that there is a duplicate external reference document ID being used in a transaction. This typically occurs when you are trying to create or update a document (like a purchase order, invoice, etc.) that references an external document ID that has already been used in the system.
  Cause:
  
  Duplicate Entry: The most common cause is that the external reference document ID you are trying to use has already been assigned to another document in the system.
  Data Migration Issues: If data has been migrated from another system, there may be duplicates in the external reference IDs.
  Integration Issues: If you are integrating with other systems (like EDI or third-party applications), there may be a mismatch or duplication in the external reference IDs being sent.
  
  Solution:
  
  
  Check for Duplicates: 
  
  Use transaction codes like SE16 or SE11 to check the relevant tables (e.g., EKKO for purchase orders) to see if the external reference document ID already exists.
  If it does, you will need to either use a different ID or resolve the conflict.
  
  
  
  Modify the External Reference ID: 
  
  If you have control over the external reference IDs being generated, ensure that they are unique before sending them to SAP.
  
  
  
  Data Cleanup: 
  
  If duplicates are found due to data migration, you may need to clean up the data to ensure that each external reference ID is unique.
  
  
  
  Consult Documentation: 
  
  Review the relevant SAP documentation or consult with your SAP support team for specific guidelines on handling external reference IDs.
  
  
  
  Error Handling in Integration: 
  
  If this error arises from an integration process, ensure that the integration logic checks for existing IDs before attempting to create new records.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SE16 (Data Browser), SE11 (Data Dictionary), and others that may help in troubleshooting.
  Custom Development: If you have custom developments or enhancements, review them to ensure they are not causing the duplication.
  
  If the issue persists after trying the above solutions, it may be beneficial to engage with SAP support or your internal SAP team for further assistance.