How To Fix SOAP_RFM_POSI268 - External reference document ID already used

SAP Error Message - Details

• Message type: E = Error

• Message class: SOAP_RFM_POSI - SOAP Services for Retail POS Inbound Messages

• Message number: 268

• Message text: External reference document ID already used

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message SOAP_RFM_POSI268 - External reference document ID already used ?

  The SAP error message "SOAP_RFM_POSI268 External reference document ID already used" typically occurs in the context of SAP systems when dealing with external reference document IDs, particularly in scenarios involving integration with external systems or when processing documents that require unique identifiers.
  Cause:
  The error indicates that the external reference document ID you are trying to use has already been utilized in the system. This can happen in various scenarios, such as:
  
  Duplicate Submission: The same external reference ID is being sent multiple times for the same transaction or document.
  Data Migration Issues: During data migration or integration processes, the same ID might have been imported or created more than once.
  Concurrency Issues: If multiple processes are trying to create or update records simultaneously using the same external reference ID, it can lead to this error.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check for Duplicates: Verify if the external reference document ID you are trying to use has already been processed. You can do this by querying the relevant tables or using transaction codes that allow you to view existing documents.
  
  
  Use a Unique ID: If the ID is indeed already in use, generate a new, unique external reference document ID for your transaction.
  
  
  Review Integration Logic: If this error occurs during an integration process, review the logic to ensure that the same ID is not being sent multiple times. Implement checks to prevent duplicate submissions.
  
  
  Error Handling: Implement error handling in your integration or processing logic to catch this error and respond appropriately, such as by logging the error and notifying the user.
  
  
  Consult Documentation: Refer to SAP documentation or support notes related to the specific module or integration scenario you are working with for additional guidance.
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common errors.
  Transaction Codes: Use transaction codes like SE11 (Data Dictionary) or SE16 (Data Browser) to investigate the tables where external reference IDs are stored.
  Integration Scenarios: If you are using SAP PI/PO or other middleware for integration, review the configuration and mappings to ensure that external reference IDs are handled correctly.
  
  If the issue persists after following these steps, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.