How To Fix SO2_TOOL081 - The protocol defined in the settings could not be used

SAP Error Message - Details

• Message type: E = Error

• Message class: SO2_TOOL - Messages for OXYGEN Page Editor

• Message number: 081

• Message text: The protocol defined in the settings could not be used

What causes this issue?

Either there is no plugin defined for the transfer protocol (HTTP or
HTTPS) specified in the user settings, or the plugin cannot be started
because it is configured incorrectly.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

The system had to change the protocol when the page was tested. The new
protocol is entered in the generated URL automatically. It is displayed
either when starting the page in the Browser, or on the <ZK>Attributes
</> tab of the page.

How to fix this error?

If you need the protocol you entered to process the page correctly,
define the correct plugin for it, or reconfigure this plugin.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SO2_TOOL081 - The protocol defined in the settings could not be used ?

  The SAP error message SO2_TOOL081 indicates that there is an issue with the protocol settings in the SAP system, which prevents the system from using the defined protocol for communication or data transfer. This error typically arises in scenarios involving SAPconnect or when configuring communication settings for various SAP applications.
  Cause:
  
  Incorrect Protocol Configuration: The protocol specified in the settings (e.g., SMTP, HTTP, etc.) may not be correctly configured or supported.
  Missing or Inactive Communication Method: The communication method (like SMTP for email) may not be activated or properly set up in the system.
  Network Issues: There may be network connectivity issues that prevent the SAP system from reaching the specified protocol endpoint.
  Authorization Issues: The user or service account may not have the necessary permissions to use the specified protocol.
  System Settings: The system parameters related to the protocol may not be correctly set, leading to incompatibility.
  
  Solution:
  
  
  Check Protocol Settings:
  
  Go to transaction code SCOT (SAPconnect Administration) and verify the settings for the protocol you are trying to use.
  Ensure that the protocol is correctly configured and activated.
  
  
  
  Verify Communication Method:
  
  In SCOT, check if the communication method (e.g., SMTP) is active. If it is inactive, activate it.
  Ensure that the necessary parameters (like mail server, port, etc.) are correctly set.
  
  
  
  Network Configuration:
  
  Check network connectivity to ensure that the SAP system can reach the external service or endpoint defined in the protocol settings.
  Use tools like ping or telnet to test connectivity to the mail server or other endpoints.
  
  
  
  Review Authorizations:
  
  Ensure that the user or service account has the necessary authorizations to use the specified protocol.
  Check roles and profiles assigned to the user/service account.
  
  
  
  System Parameters:
  
  Review the system parameters related to the protocol in transaction RZ10 or RZ11 to ensure they are set correctly.
  Look for any relevant notes or documentation from SAP regarding the specific protocol you are using.
  
  
  
  Check SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide additional troubleshooting steps.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  SCOT: SAPconnect Administration
  RZ10: Maintain Profile Parameters
  RZ11: Display Profile Parameter
  
  
  SAP Documentation: Refer to the official SAP Help Portal for detailed documentation on configuring SAPconnect and related protocols.
  SAP Community: Engage with the SAP Community forums for insights and solutions from other users who may have encountered similar issues.
  
  By following these steps, you should be able to identify and resolve the issue causing the SO2_TOOL081 error message in your SAP system.