How To Fix SO794 - Address of new recipient is not specific

SAP Error Message - Details

• Message type: E = Error

• Message class: SO - SAPoffice: message texts

• Message number: 794

• Message text: Address of new recipient is not specific

What causes this issue?

The address of the new recipient in another system or client
is not specific enough.

System Response

The address cannot be processed.

How to fix this error?

Enter an ID (such as an SAP user name) instead of a description (such
as a name).

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SO794 - Address of new recipient is not specific ?

  The SAP error message SO794, which states "Address of new recipient is not specific," typically occurs when you are trying to send an email or a message to a recipient whose address is not fully specified or is incomplete. This can happen in various SAP modules when dealing with communication settings, such as in SAPscript, Smart Forms, or when sending emails through the SAP system.
  Cause:
  
  Incomplete Email Address: The recipient's email address may be missing critical components, such as the domain name (e.g., @example.com).
  Incorrect Recipient Configuration: The recipient may not be properly configured in the SAP system, leading to an inability to resolve the address.
  Missing User Data: The user profile for the recipient may not have the necessary email address or communication data filled out.
  Invalid Format: The email address may not conform to standard email formatting rules.
  
  Solution:
  
  
  Check Recipient's Email Address:
  
  Ensure that the email address is complete and correctly formatted. It should include the local part (before the @) and the domain part (after the @).
  
  
  
  Verify User Master Data:
  
  Go to transaction code SU01 (User Maintenance) and check the user profile of the recipient. Ensure that the email address is correctly entered in the "Address" tab.
  
  
  
  Update Communication Data:
  
  If the recipient is an external contact, ensure that their communication data is correctly maintained in the relevant tables (e.g., ADR6 for email addresses).
  
  
  
  Test Sending Email:
  
  After making corrections, try sending the email again to see if the issue persists.
  
  
  
  Check SAP Notes:
  
  Look for any relevant SAP Notes or updates that might address this specific error. Sometimes, there are patches or updates that can resolve known issues.
  
  
  
  Consult with Basis Team:
  
  If the problem continues, consult with your SAP Basis team to check for any system-level issues or configurations that might be affecting email sending.
  
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  SU01 - User Maintenance
  SO10 - Text Management (for managing text elements)
  SOST - SAPconnect Send Requests (to monitor sent emails)
  
  
  
  Email Configuration: Ensure that the SAP system is properly configured for email sending, including SMTP settings and any necessary authorizations.
  
  
  Documentation: Refer to SAP Help documentation for more details on email configuration and troubleshooting.
  
  
  By following these steps, you should be able to resolve the SO794 error and successfully send messages to the intended recipients.