How To Fix SO628 - System error while sending

SAP Error Message - Details

• Message type: E = Error

• Message class: SO - SAPoffice: message texts

• Message number: 628

• Message text: System error while sending

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SO628 - System error while sending ?

  The SAP error message SO628 ("System error while sending") typically indicates that there is an issue with the SAPconnect (SAPconnect is the interface for sending and receiving external communications such as emails, faxes, and SMS) configuration or the underlying system that is preventing the successful sending of messages.
  Possible Causes:
  
  
  Configuration Issues: Incorrect settings in the SAPconnect configuration (transaction code SCOT) can lead to this error. This includes issues with the SMTP settings, mail server configuration, or the communication method.
  
  
  Network Issues: Problems with the network connection to the mail server can cause failures in sending messages. This could be due to firewall settings, DNS issues, or server downtime.
  
  
  Authorization Issues: The user or system may not have the necessary authorizations to send messages through the configured communication method.
  
  
  System Resource Issues: Insufficient system resources (like memory or CPU) can lead to failures in processing and sending messages.
  
  
  Mail Server Issues: The external mail server may be down or misconfigured, preventing messages from being sent.
  
  
  Solutions:
  
  
  Check Configuration: 
  
  Go to transaction code SCOT and verify the settings for the communication method you are using (e.g., SMTP).
  Ensure that the SMTP server address, port, and other parameters are correctly configured.
  
  
  
  Test Connectivity: 
  
  Use tools like ping or telnet to check connectivity to the mail server from the SAP system.
  Ensure that the mail server is reachable and operational.
  
  
  
  Review Logs: 
  
  Check the SAP application logs (transaction code SLG1) for more detailed error messages that can provide insights into the issue.
  Look for any relevant entries in the system log (transaction code SM21).
  
  
  
  Check Authorizations: 
  
  Ensure that the user or system has the necessary authorizations to send messages. This may involve checking roles and profiles.
  
  
  
  Monitor System Resources: 
  
  Check the system performance and resource utilization to ensure that there are no bottlenecks affecting message processing.
  
  
  
  Contact Mail Server Administrator: 
  
  If the issue persists, contact the administrator of the mail server to check for any issues on their end.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the SO628 error. You can search for relevant notes in the SAP Support Portal.
  Documentation: Review the SAP documentation for SAPconnect for detailed configuration guidelines and troubleshooting steps.
  Community Forums: Consider checking SAP Community forums or other user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to diagnose and resolve the SO628 error in your SAP system.