How To Fix SO628 - System error while sending

SAP Error Message - Details

• Message type: E = Error

• Message class: SO - SAPoffice: message texts

• Message number: 628

• Message text: System error while sending

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message SO628 - System error while sending ?

  The SAP error message SO628 ("System error while sending") typically indicates that there is an issue with the SAPconnect (SAPconnect is the interface for sending and receiving external communications such as emails, faxes, and SMS) configuration or the underlying system that is preventing the successful sending of messages.
  Possible Causes:
  
  
  
  Configuration Issues: Incorrect settings in the SAPconnect configuration (transaction code SCOT) can lead to this error. This includes issues with the SMTP settings, mail server configuration, or the communication method.
  
  
  Network Issues: Problems with the network connection to the mail server can cause failures in sending messages. This could be due to firewall settings, DNS issues, or server downtime.
  
  
  Authorization Issues: The user or system may not have the necessary authorizations to send messages through the configured communication method.
  
  
  System Resource Issues: Insufficient system resources (like memory or CPU) can lead to failures in processing and sending messages.
  
  
  Mail Server Issues: The external mail server may