How To Fix SO618 - &1 is not a valid pager number

SAP Error Message - Details

• Message type: E = Error

• Message class: SO - SAPoffice: message texts

• Message number: 618

• Message text: &1 is not a valid pager number

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Enter the pager number in the following format:
<(><<)>Service>:<(><<)>Destination number>
For <(><<)>Service>, specify the abbreviation of the pager and for <(>
<<)>Destination number>, enter the number of the recipient without the
provider-specific prefix.
Example: D1:0171-1234567

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SO618 - &1 is not a valid pager number ?

  The SAP error message SO618 indicates that the system has encountered an issue with a pager number that is not valid. This error typically arises in the context of sending messages or notifications to pagers through the SAP system.
  Cause:
  The error message SO618 occurs due to one or more of the following reasons:
  
  Invalid Format: The pager number entered does not conform to the expected format. This could be due to incorrect characters, missing digits, or an incorrect number of digits.
  Non-Existent Pager: The pager number may not be registered in the system or may not correspond to any valid pager in the database.
  Configuration Issues: There may be issues with the configuration settings for the messaging system, which could lead to the system not recognizing valid pager numbers.
  User Input Error: The user may have mistyped the pager number when entering it into the system.
  
  Solution:
  To resolve the SO618 error, you can take the following steps:
  
  Verify Pager Number: Check the pager number for accuracy. Ensure that it is entered correctly, with the right number of digits and format.
  Check Configuration: Review the configuration settings for the messaging system in SAP. Ensure that the settings for pager notifications are correctly configured.
  Consult User Master Data: If the pager number is associated with a user, check the user master data to ensure that the pager number is correctly assigned to the user.
  Test with a Valid Number: Try sending a message to a known valid pager number to see if the issue persists. This can help determine if the problem is with the specific number or a broader system issue.
  Contact Support: If the issue continues after verifying the above points, consider reaching out to your SAP support team or consulting SAP documentation for further assistance.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the SO618 error. SAP frequently updates its knowledge base with solutions to common problems.
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in troubleshooting messaging issues, such as SO10 (Text Management) or SOST (Send Requests).
  Documentation: Review SAP documentation related to the messaging system and pager integration for additional insights and configuration guidelines.
  
  By following these steps, you should be able to identify and resolve the issue causing the SO618 error in your SAP system.