How To Fix SO614 - You have unread documents and new resubmissions in your inbox

SAP Error Message - Details

• Message type: E = Error

• Message class: SO - SAPoffice: message texts

• Message number: 614

• Message text: You have unread documents and new resubmissions in your inbox

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message SO614 - You have unread documents and new resubmissions in your inbox ?

  The SAP error message SO614 indicates that there are unread documents and new resubmissions in your SAP inbox. This message typically appears in the context of SAP Business Workflow or SAP Business Workplace, where users manage tasks and documents.
  Cause:
  The error message SO614 is triggered when:
  
  There are unread workflow items or documents in your SAP inbox.
  New resubmissions of documents or tasks have been added to your inbox that require your attention.
  
  Solution:
  To resolve this issue, you can follow these steps:
  
  
  Check Your Inbox:
  
  Navigate to your SAP inbox (transaction code SBWP or SOST).
  Look for any unread documents or tasks. These may be highlighted or marked in a different color.
  
  
  
  Read or Process Documents:
  
  Open and read the unread documents or tasks. You may need to take action on them, such as approving, rejecting, or completing the tasks.
  
  
  
  Clear Resubmissions:
  
  If there are resubmissions, review them and take the necessary actions. This may involve responding to requests or completing tasks that have been resubmitted to you.
  
  
  
  Mark as Read:
  
  If you have reviewed the documents and do not need to take any further action, you can mark them as read to clear the notification.
  
  
  
  Check Workflow Settings:
  
  If you are frequently receiving this message, consider reviewing your workflow settings or discussing with your SAP administrator to ensure that your inbox is managed effectively.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SBWP (SAP Business Workplace) and SWI1 (Work Item Selection) to manage your workflow items.
  User Roles: Ensure that you have the appropriate roles and authorizations to access and manage the documents in your inbox.
  SAP Notes: Check for any relevant SAP Notes or documentation that may provide additional insights or updates related to this error message.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or refer to SAP documentation for further troubleshooting.