How To Fix SO583 - & displayed in new session

SAP Error Message - Details

• Message type: E = Error

• Message class: SO - SAPoffice: message texts

• Message number: 583

• Message text: & displayed in new session

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message SO583 - & displayed in new session ?

  The SAP error message SO583 typically indicates an issue related to the sending of emails or documents through the SAP system. The message may state something like "Error in sending email" or "Error in sending document." This error can occur for various reasons, including configuration issues, missing parameters, or problems with the underlying email system.
  Causes of SO583 Error
  
  
  Incorrect SMTP Configuration: The Simple Mail Transfer Protocol (SMTP) settings in the SAP system may not be configured correctly. This includes the SMTP server address, port, and authentication details.
  
  
  Missing or Incorrect Email Address: The recipient's email address may be missing, incorrectly formatted, or invalid.
  
  
  Authorization Issues: The user may not have the necessary authorizations to send emails or documents from the SAP system.
  
  
  Network Issues: There may be network connectivity problems preventing the SAP system from reaching the SMTP server.
  
  
  Email Server Issues: The email server itself may be down or experiencing issues.
  
  
  Document Format Issues: If the error occurs while sending a document, there may be issues with the document format or content.
  
  
  Solutions to SO583 Error
  
  
  Check SMTP Configuration:
  
  Go to transaction code SCOT (SAPconnect Administration).
  Verify the SMTP settings, including the SMTP server address, port, and authentication details.
  Ensure that the settings are correct and that the SMTP server is reachable.
  
  
  
  Validate Email Addresses:
  
  Check the email addresses being used in the transaction or program that triggered the error.
  Ensure that they are correctly formatted and valid.
  
  
  
  Review User Authorizations:
  
  Ensure that the user has the necessary authorizations to send emails. This may involve checking roles and profiles assigned to the user.
  
  
  
  Test Network Connectivity:
  
  Use tools like ping or telnet to check if the SAP system can reach the SMTP server.
  If there are connectivity issues, work with your network team to resolve them.
  
  
  
  Check Email Server Status:
  
  Verify that the email server is operational and not experiencing downtime or issues.
  
  
  
  Review Document Content:
  
  If the error occurs while sending a document, check the content and format of the document to ensure it is valid.
  
  
  
  Related Information
  
  
  Transaction Codes: 
  
  SCOT: For configuring and monitoring SAPconnect settings.
  SOST: To check the status of sent emails and documents.
  
  
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address specific issues related to the SO583 error.
  
  
  Logs and Traces: Check the application logs (transaction SLG1) for more detailed error messages that can provide additional context for troubleshooting.
  
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP Basis team or reach out to SAP support for further assistance.