How To Fix SO520 - Error during background processing: &, return code: &

SAP Error Message - Details

• Message type: E = Error

• Message class: SO - SAPoffice: message texts

• Message number: 520

• Message text: Error during background processing: &, return code: &

What causes this issue?

A number of functions can run in the background in SAPoffice. This
includes, for example, changing shared folders, changing shared
distribution lists and sending to a large number of recipients.
An error occured in the planning or triggering of this background
processing.

System Response

The functions were only partially carried out or not carried out at all
in SAPoffice.

How to fix this error?

Repeat the function. If the error occurs again, create a problem
message specifying the number of the error message and the return codes
it contains.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SO520 - Error during background processing: &, return code: & ?

  The SAP error message SO520 indicates that there was an error during background processing, and it typically includes a return code that can provide more context about the specific issue. This error can occur in various scenarios, often related to background jobs that involve sending emails, processing spool requests, or handling output requests.
  Causes of SO520 Error
  
  Mail Configuration Issues: If the background job involves sending emails, there may be issues with the SMTP configuration or the mail server settings.
  Spool Request Problems: If the job is trying to process a spool request, there may be issues with the spool server or the spool request itself.
  Authorization Issues: The user executing the background job may not have the necessary authorizations to perform the action.
  Resource Limitations: The system may be running low on resources (e.g., memory, disk space) which can cause background jobs to fail.
  Incorrect Job Parameters: The parameters passed to the background job may be incorrect or invalid.
  System Errors: There may be underlying system errors or issues with the SAP kernel or database.
  
  Solutions to SO520 Error
  
  Check Job Logs: Review the job logs for more detailed error messages. You can do this by going to transaction SM37 and checking the logs for the specific job that failed.
  Review SMTP Configuration: If the error is related to email sending, check the SMTP settings in transaction SCOT to ensure they are correctly configured.
  Check Spool Settings: If the error is related to spool processing, check the spool settings in transaction SP01 to see if there are any issues with the spool requests.
  Verify Authorizations: Ensure that the user executing the job has the necessary authorizations to perform the actions required by the job.
  Monitor System Resources: Check system resources using transaction SM50 or SM66 to ensure that there are no resource limitations affecting background processing.
  Correct Job Parameters: Review the parameters used in the background job to ensure they are valid and correctly set.
  Consult SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address the specific return code associated with the error.
  
  Related Information
  
  Return Codes: The return code provided in the error message can give specific insights into the nature of the error. Common return codes include:
  
  0: Success
  1: Warning
  2: Error
  3: Fatal error
  
  
  Transaction Codes:
  
  SM37: Monitor background jobs
  SCOT: Configure SMTP settings
  SP01: Spool request overview
  SM50/SM66: Monitor active processes
  
  
  SAP Support: If the issue persists, consider reaching out to SAP Support with the specific return code and error details for further assistance.
  
  By following these steps, you should be able to diagnose and resolve the SO520 error in your SAP system.