How To Fix SO328 - Your PC working file could not be deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: SO - SAPoffice: message texts

• Message number: 328

• Message text: Your PC working file could not be deleted

What causes this issue?

The system could not delete your temporary work file.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

If this error occurs repeatedly, you should delete your temporary
work file(s) yourself.
You can delete your work file by selecting the command 'Delete
PC work file' (System -> Services -> Office -> Administration ->
Delete PC work file)
The standard entry '*' deletes the old SAPoffice work files of
all document types.
You can also specify a certain document type. In this case, only the
files of this type are deleted.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SO328 - Your PC working file could not be deleted ?

  The SAP error message SO328, which states "Your PC working file could not be deleted," typically occurs when the SAP GUI is unable to delete temporary files that it creates during the execution of certain tasks. This can happen for several reasons, including file permission issues, file locks, or problems with the local SAP GUI installation.
  Causes:
  
  File Permissions: The user may not have the necessary permissions to delete files in the temporary directory where SAP stores its working files.
  File Locks: The working file may be in use by another process or application, preventing it from being deleted.
  Corrupted Files: The working file may be corrupted, leading to issues when attempting to delete it.
  Antivirus Software: Some antivirus or security software may interfere with the deletion of files, mistakenly identifying them as threats.
  SAP GUI Configuration: There may be issues with the configuration of the SAP GUI or the local installation.
  
  Solutions:
  
  
  Check Permissions: Ensure that the user has the necessary permissions to delete files in the temporary directory. You can check the permissions of the folder where the SAP GUI stores temporary files (usually in the user's profile directory).
  
  
  Close Other Applications: Make sure that no other applications are using the working file. Close any other instances of SAP GUI or related applications that might be accessing the file.
  
  
  Delete Temporary Files Manually: Navigate to the temporary directory (often found in C:\Users\<YourUsername>\AppData\Local\Temp on Windows) and try to delete the files manually. Be cautious and ensure that you are not deleting important files.
  
  
  Restart the Computer: Sometimes, a simple restart can resolve file lock issues and clear temporary files that are stuck.
  
  
  Check Antivirus Settings: If you have antivirus software running, check its logs to see if it has blocked or quarantined any SAP-related files. You may need to add exceptions for SAP files.
  
  
  Reinstall SAP GUI: If the problem persists, consider reinstalling the SAP GUI to ensure that all components are correctly installed and configured.
  
  
  Contact IT Support: If you are in a corporate environment, it may be helpful to contact your IT support team for assistance, especially if the issue is related to permissions or network configurations.
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any specific patches or updates related to this error message. SAP frequently releases updates that may address known issues.
  SAP Community: The SAP Community forums can be a valuable resource for finding solutions to common issues, as other users may have encountered and resolved similar problems.
  Documentation: Review the SAP GUI documentation for any specific configuration settings that may affect file handling.
  
  By following these steps, you should be able to resolve the SO328 error and ensure that your SAP GUI operates smoothly.