How To Fix SO306 - User & could not be reset. FM: & SY-SUBRC: &

SAP Error Message - Details

• Message type: E = Error

• Message class: SO - SAPoffice: message texts

• Message number: 306

• Message text: User & could not be reset. FM: & SY-SUBRC: &

What causes this issue?

Temporary database error.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Try to execute the action again later.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SO306 - User & could not be reset. FM: & SY-SUBRC: & ?

  The SAP error message SO306 typically indicates that there is an issue with resetting a user in the system. This error can occur in various contexts, often related to user management or authorization issues. Here’s a breakdown of the potential causes, solutions, and related information for this error:
  Causes:
  
  User Locking: The user may be locked in the system due to multiple failed login attempts or administrative actions.
  Authorization Issues: The user may not have the necessary authorizations to perform the action that is being attempted.
  Technical Issues: There may be a problem with the function module (FM) that is being called, or there could be a system inconsistency.
  User Deletion: The user might have been deleted or is in a state that prevents resetting.
  Database Issues: There could be issues with the underlying database that prevent the operation from completing successfully.
  
  Solutions:
  
  Unlock the User: If the user is locked, an administrator can unlock the user account using transaction code SU01 (User Maintenance).
  Check Authorizations: Ensure that the user has the necessary authorizations to perform the action. This can be checked in transaction SU53 (Authorization Check).
  Review Function Module: If the error is related to a specific function module, check the implementation of that FM for any issues or bugs.
  User Status: Verify the status of the user in the system. If the user has been deleted or is inactive, you may need to recreate or reactivate the user.
  System Logs: Check the system logs (transaction SM21) for any additional error messages or warnings that could provide more context about the issue.
  Database Consistency: If you suspect a database issue, you may need to run consistency checks or consult with your database administrator.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SU01 (User Maintenance), SU53 (Authorization Check), and SM21 (System Log).
  SAP Notes: Search for SAP Notes related to the error message SO306 in the SAP Support Portal. There may be specific patches or updates that address this issue.
  User Management Best Practices: Ensure that user management practices are in place to prevent issues related to user locking and authorization.
  
  If the problem persists after trying the above solutions, it may be necessary to consult with SAP support or your internal SAP Basis team for further assistance.