How To Fix SO285 - Internet gateway configuration file could not be read

SAP Error Message - Details

• Message type: E = Error

• Message class: SO - SAPoffice: message texts

• Message number: 285

• Message text: Internet gateway configuration file could not be read

What causes this issue?

The configuration file cannot be read for one of the following
reasons:

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

The configuration file does not exist.
The configuration file is not structured correctly.
The configuration file is not located in the directory specified.

System Response

Inbound Internet messages cannot be forwarded to the corresponding
users.

How to fix this error?

The configuration file sendmail.cf is normally located in the directory
/usr/lib.
In Sun the file is located under /etc/mail.
If you cannot find the file, check in the respective system
manual. You can call up the online manual using the man-command,
for example: man sendmail
Check the configuration file and the directory specified.
If necessary, modify the existing entries.
You can find more information about installing and modifying
the configuration file in the SAPoffice manual.

Error message extract from SAP system. Copyright SAP SE.