How To Fix SO267 - Root folder cannot be moved

SAP Error Message - Details

• Message type: E = Error

• Message class: SO - SAPoffice: message texts

• Message number: 267

• Message text: Root folder cannot be moved

What causes this issue?

You tried to move one of the two root folders (private folders or
shared folders). However, only folders which are subordinate to the
root folder can be moved.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SO267 - Root folder cannot be moved ?

  The SAP error message SO267, which states "Root folder cannot be moved," typically occurs in the context of SAP ArchiveLink or when dealing with document management systems within SAP. This error indicates that there is an attempt to move a root folder in the document management hierarchy, which is not allowed.
  Cause:
  
  Root Folder Restrictions: In SAP ArchiveLink, the root folder is a fundamental part of the document management structure. Moving it can disrupt the entire hierarchy and is therefore restricted.
  Incorrect User Permissions: The user may not have the necessary permissions to perform the action, leading to the error.
  System Configuration: The system may be configured in a way that prevents moving certain folders, especially if they are integral to the document management structure.
  
  Solution:
  
  Avoid Moving Root Folders: Since the root folder cannot be moved, ensure that you are not attempting to perform this action. Instead, consider creating subfolders or reorganizing the structure without moving the root.
  Check User Permissions: Verify that the user attempting to move the folder has the appropriate permissions. If not, consult with your SAP administrator to adjust the permissions accordingly.
  Review System Configuration: If you believe the action should be allowed, review the system configuration settings related to document management and ArchiveLink. Consult SAP documentation or support for guidance on any necessary adjustments.
  Use Alternative Methods: If you need to reorganize documents, consider using alternative methods such as creating new folders or using document links instead of moving the root folder.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for ArchiveLink and document management for more detailed information on folder structures and permissions.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Community Forums: Engage with SAP community forums or support channels where other users may have encountered and resolved similar issues.
  
  If the problem persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.