How To Fix SO243 - Active user is not the responsible user

SAP Error Message - Details

• Message type: E = Error

• Message class: SO - SAPoffice: message texts

• Message number: 243

• Message text: Active user is not the responsible user

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SO243 - Active user is not the responsible user ?

  The SAP error message SO243 ("Active user is not the responsible user") typically occurs in the context of SAP Business Workflow or SAP Business Objects when a user attempts to perform an action on a work item or task that they are not authorized to handle. This can happen in various scenarios, such as when a user tries to process a work item that is assigned to another user or when the user does not have the necessary permissions to access the task.
  Cause:
  
  User Assignment: The work item is assigned to a different user, and the current user is not the responsible user for that task.
  Workflow Configuration: The workflow may be configured in such a way that it restricts access to certain users based on roles or responsibilities.
  Authorization Issues: The user may not have the necessary authorizations to perform the action on the work item.
  User Status: The user may be inactive or not properly set up in the system.
  
  Solution:
  
  Check Work Item Assignment: Verify the assignment of the work item. Ensure that the user trying to access the work item is indeed the responsible user.
  Reassign Work Item: If necessary, reassign the work item to the correct user who is responsible for it. This can often be done through the SAP GUI or workflow management tools.
  Review Workflow Configuration: Check the workflow configuration to ensure that it is set up correctly and that the user roles and responsibilities are defined properly.
  Authorization Check: Ensure that the user has the necessary authorizations to access and process the work item. This may involve checking user roles and profiles in the SAP system.
  User Status Verification: Confirm that the user is active in the system and has the correct status to perform the required actions.
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like SWI1 (Work Item Selection) to view and manage work items, or SWI2_FREQ to check the frequency of work items.
  User Management: Use transaction SU01 to manage user accounts and check their roles and authorizations.
  Workflow Monitoring: Use transaction SWI2 to monitor workflows and check for any issues related to user assignments.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  
  If the problem persists after following these steps, it may be beneficial to consult with your SAP Basis or Workflow team for further investigation and resolution.