How To Fix SO092 - Error occurred in the correspondence history

SAP Error Message - Details

• Message type: E = Error

• Message class: SO - SAPoffice: message texts

• Message number: 092

• Message text: Error occurred in the correspondence history

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

What causes this issue?

An error occurred reading the correspondence history.

System Response

An attempt is made to output the documents previously read.

How to fix this error?

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SO092 - Error occurred in the correspondence history ?

  The SAP error message SO092, which states "Error occurred in the correspondence history," typically indicates an issue with the processing or retrieval of correspondence data in the SAP system. This error can arise in various contexts, such as when trying to display or process correspondence documents.
  Possible Causes:
  
  Data Inconsistency: There may be inconsistencies in the database entries related to correspondence history.
  Missing Data: Required data for the correspondence history might be missing or not properly maintained.
  Authorization Issues: The user may not have the necessary authorizations to access the correspondence history.
  Technical Issues: There could be underlying technical issues, such as problems with the database or application server.
  Configuration Issues: Incorrect configuration settings in the SAP system related to correspondence processing.
  
  Solutions:
  
  
  Check Data Consistency:
  
  Use transaction codes like SE11 (Data Dictionary) or SE16 (Data Browser) to check the relevant tables for inconsistencies.
  Ensure that all necessary entries exist in the database.
  
  
  
  Review User Authorizations:
  
  Verify that the user has the appropriate authorizations to access the correspondence history.
  Use transaction SU53 to check for authorization failures.
  
  
  
  Check for Missing Data:
  
  Ensure that all required fields and data entries are filled out correctly in the correspondence documents.
  Review the configuration settings for correspondence types to ensure they are set up correctly.
  
  
  
  Technical Troubleshooting:
  
  Check the system logs (transaction SM21) for any related error messages that could provide more context.
  If the issue persists, consider reaching out to your SAP Basis team to investigate any potential technical issues.
  
  
  
  Consult SAP Notes:
  
  Search the SAP Support Portal for any relevant SAP Notes that might address this specific error message. There may be patches or updates available that resolve known issues.
  
  
  
  Recreate the Correspondence:
  
  If the correspondence document is corrupted, it may be necessary to recreate it.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SO10 (Text Management), SOST (Send Requests), and others that may be related to correspondence processing.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Documentation: Review SAP documentation related to correspondence processing for best practices and troubleshooting tips.
  
  If the problem persists after trying the above solutions, it may be beneficial to escalate the issue to your SAP support team or consult with SAP directly for further assistance.