How To Fix SMT_CONFIG371 - Customer systems can only have customer extensions

SAP Error Message - Details

• Message type: E = Error

• Message class: SMT_CONFIG - Configuration message class

• Message number: 371

• Message text: Customer systems can only have customer extensions

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SMT_CONFIG371 - Customer systems can only have customer extensions ?

  The SAP error message SMT_CONFIG371 indicates that there is a configuration issue related to the use of customer extensions in the SAP system. This error typically arises in the context of SAP Solution Manager or when working with SAP's Software Change Management tools, particularly when trying to configure or manage customer-specific enhancements or extensions.
  Cause:
  The error message "SMT_CONFIG371 Customer systems can only have customer extensions" usually occurs due to one of the following reasons:
  
  
  System Type Misconfiguration: The system you are working with is identified as a customer system, which means it should only contain customer-specific extensions. If there are non-customer (standard) extensions or configurations present, this error will be triggered.
  
  
  Incorrect Configuration Settings: The configuration settings in the SAP Solution Manager or the relevant transport management system may not be set up correctly, leading to the system not recognizing the extensions properly.
  
  
  Transport Layer Issues: If there are issues with the transport layer or if the transport routes are not correctly defined, it may lead to this error.
  
  
  Solution:
  To resolve the SMT_CONFIG371 error, you can follow these steps:
  
  
  Check System Type: Verify that the system is correctly identified as a customer system. You can do this by checking the system settings in the SAP Solution Manager or the relevant configuration area.
  
  
  Review Extensions: Ensure that only customer-specific extensions are present in the system. Remove or deactivate any standard extensions that should not be in a customer system.
  
  
  Configuration Review: Go through the configuration settings in the SAP Solution Manager or the transport management system to ensure they are set up correctly. Make sure that the transport routes and layers are properly defined.
  
  
  Consult Documentation: Refer to the official SAP documentation or notes related to the specific version of SAP you are using. There may be specific guidelines or notes that address this error.
  
  
  SAP Support: If the issue persists after checking the above points, consider reaching out to SAP Support for further assistance. They can provide more detailed insights based on your specific system configuration and setup.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional context or solutions for this error.
  SAP Community: Engage with the SAP Community forums where other users may have encountered similar issues and can share their solutions.
  Documentation: Review the SAP Help Portal for documentation related to the specific modules or components you are working with, as they may have specific instructions regarding customer extensions.
  
  By following these steps, you should be able to identify the cause of the SMT_CONFIG371 error and implement a solution to resolve it.