How To Fix SMMSS_SQLJOBS086 - Error in getting information from remote systems

SAP Error Message - Details

• Message type: E = Error

• Message class: SMMSS_SQLJOBS - Message class for SMSS_SQLJOBS

• Message number: 086

• Message text: Error in getting information from remote systems

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SMMSS_SQLJOBS086 - Error in getting information from remote systems ?

  The SAP error message SMMSS_SQLJOBS086 indicates that there is an issue with retrieving information from remote systems, typically related to SQL jobs or database connections in the context of SAP's Solution Manager or other SAP applications that rely on remote database access.
  Causes:
  
  Network Issues: There may be connectivity problems between the SAP system and the remote database or system.
  Configuration Errors: Incorrect configuration settings in the SAP system or the remote system can lead to this error.
  Authorization Issues: The user or service account may not have the necessary permissions to access the remote system.
  Database Issues: The remote database may be down, unresponsive, or experiencing performance issues.
  Firewall Restrictions: Firewalls or security settings may be blocking the connection to the remote system.
  Incorrect SQL Queries: The SQL queries being executed may be malformed or incompatible with the remote database.
  
  Solutions:
  
  
  Check Network Connectivity:
  
  Ensure that the network connection between the SAP system and the remote system is stable and functioning.
  Use tools like ping or traceroute to diagnose network issues.
  
  
  
  Review Configuration Settings:
  
  Verify the configuration settings in the SAP system for connecting to the remote database.
  Check the connection parameters (hostname, port, database name, etc.) for accuracy.
  
  
  
  Check User Permissions:
  
  Ensure that the user or service account used for the connection has the necessary permissions to access the remote system.
  Review roles and authorizations in both the SAP system and the remote database.
  
  
  
  Monitor Remote Database Status:
  
  Check the status of the remote database to ensure it is up and running.
  Look for any performance issues or errors in the database logs.
  
  
  
  Firewall and Security Settings:
  
  Review firewall rules and security settings to ensure that they allow traffic between the SAP system and the remote database.
  Adjust settings as necessary to permit the connection.
  
  
  
  Review SQL Queries:
  
  If applicable, review the SQL queries being executed for correctness and compatibility with the remote database.
  Test the queries directly on the remote database to ensure they work as expected.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes related to this error message for any specific patches or updates that may address the issue.
  Logs and Traces: Review system logs and traces in both the SAP system and the remote database for additional error messages or clues.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  Documentation: Refer to SAP documentation for guidance on configuring remote database connections and troubleshooting connectivity issues.
  
  If the problem persists after trying the above solutions, it may be beneficial to engage SAP support for further assistance.