How To Fix SMMSS_ANALYZE036 - WMI data is not available. Check xp_cmdshell permissions

SAP Error Message - Details

• Message type: E = Error

• Message class: SMMSS_ANALYZE - MSSQL Analysis and performance Tools

• Message number: 036

• Message text: WMI data is not available. Check xp_cmdshell permissions

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message SMMSS_ANALYZE036 - WMI data is not available. Check xp_cmdshell permissions ?

  The SAP error message SMMSS_ANALYZE036 indicates that there is an issue with the Windows Management Instrumentation (WMI) data not being available, and it suggests checking the permissions for xp_cmdshell. This error typically occurs in the context of SAP systems that rely on SQL Server for database management.
  Cause:
  
  
  WMI Data Unavailability: The error suggests that the WMI data, which is used for system monitoring and management, is not accessible. This can happen due to various reasons, such as:
  
  WMI service is not running.
  Corruption in the WMI repository.
  Insufficient permissions to access WMI data.
  
  
  
  xp_cmdshell Permissions: The xp_cmdshell is a SQL Server extended stored procedure that allows executing command-line commands from within SQL Server. If the permissions for xp_cmdshell are not set correctly, it can lead to this error. By default, xp_cmdshell is disabled for security reasons.
  
  
  Solution:
  To resolve the error, you can follow these steps:
  
  
  Check WMI Service:
  
  Ensure that the WMI service is running on the server. You can check this by running services.msc and looking for the "Windows Management Instrumentation" service. If it is not running, start the service.
  
  
  
  Repair WMI Repository:
  
  If the WMI service is running but you still encounter issues, you may need to repair the WMI repository. You can do this by running the following commands in an elevated command prompt:
  winmgmt /verifyrepository
  winmgmt /salvagerepository
  
  
  
  
  Check xp_cmdshell Permissions:
  
  If xp_cmdshell is required for your SAP application, you need to enable it and set the appropriate permissions. You can enable xp_cmdshell by executing the following SQL commands:
  EXEC sp_configure 'show advanced options', 1;
  RECONFIGURE;
  EXEC sp_configure 'xp_cmdshell', 1;
  RECONFIGURE;
  
  After enabling it, ensure that the SQL Server login used by SAP has the necessary permissions to execute xp_cmdshell.
  
  
  
  Security Considerations:
  
  Be cautious when enabling xp_cmdshell, as it can pose security risks. Ensure that only trusted users have access to execute commands through it.
  
  
  
  Check SQL Server Logs:
  
  Review the SQL Server error logs for any additional information that might help diagnose the issue further.
  
  
  
  Related Information:
  
  WMI: Windows Management Instrumentation is a Microsoft technology for managing data and operations on Windows-based operating systems.
  xp_cmdshell: This is a powerful feature that allows SQL Server to execute operating system commands. It should be used judiciously due to potential security implications.
  SAP Notes: Check SAP Notes and documentation for any specific recommendations or patches related to this error.
  
  If the problem persists after following these steps, consider reaching out to SAP support or your database administrator for further assistance.