How To Fix SMMSS_ALERTS020 - This alert show information about the Operating System

SAP Error Message - Details

• Message type: E = Error

• Message class: SMMSS_ALERTS - Message class for MSSQL rz20 messages

• Message number: 020

• Message text: This alert show information about the Operating System

What causes this issue?

This alert shows three columns. The first shows the windows build in
use on the database server. The second shows the type of windows
software in use; advanced server ( Adv Srv) or data center . The last
column shows if a X86 chip is in use or a 64 bit chip is in use.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

This alert displays informational data only. There is nothing to do.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SMMSS_ALERTS020 - This alert show information about the Operating System ?

  The SAP error message SMMSS_ALERTS020 typically indicates that there is an issue related to the operating system that is affecting the SAP system's performance or functionality. This alert is part of the SAP Solution Manager's monitoring capabilities, which help administrators keep track of system health and performance.
  Cause:
  The specific causes of the SMMSS_ALERTS020 error can vary, but common reasons include:
  
  Resource Limitations: The operating system may be running low on resources such as CPU, memory, or disk space.
  Configuration Issues: There may be misconfigurations in the operating system settings that affect SAP's performance.
  Network Issues: Problems with network connectivity or configuration can lead to alerts related to the operating system.
  File System Issues: Issues with file system permissions or corruption can trigger alerts.
  Operating System Updates: Pending updates or patches that need to be applied can also cause alerts.
  
  Solution:
  To resolve the SMMSS_ALERTS020 error, you can take the following steps:
  
  
  Check System Resources:
  
  Monitor CPU, memory, and disk usage on the server. Ensure that there are sufficient resources available.
  Use tools like top, htop, or Task Manager (on Windows) to check resource utilization.
  
  
  
  Review Configuration:
  
  Verify that the operating system is configured correctly for SAP. Check parameters such as kernel settings, file descriptors, and other relevant configurations.
  
  
  
  Check Logs:
  
  Review the operating system logs (e.g., /var/log/syslog on Linux or Event Viewer on Windows) for any errors or warnings that could provide more context about the issue.
  
  
  
  Network Configuration:
  
  Ensure that network settings are correctly configured and that there are no connectivity issues between the SAP application server and the database or other components.
  
  
  
  Disk Space:
  
  Check for available disk space and clear unnecessary files if the disk is full. Use commands like df -h on Linux to check disk usage.
  
  
  
  Apply Updates:
  
  Ensure that the operating system is up to date with the latest patches and updates. This can help resolve known issues and improve stability.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific alert or provide additional troubleshooting steps.
  
  
  
  Contact Support:
  
  If the issue persists after performing the above steps, consider reaching out to SAP Support for further assistance.
  
  
  
  Related Information:
  
  SAP Solution Manager: This tool is used for monitoring and managing SAP systems. Familiarize yourself with its capabilities to better understand alerts and system health.
  Operating System Documentation: Refer to the documentation for your specific operating system (e.g., Linux, Windows) for best practices in configuration and performance tuning.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  
  By following these steps, you should be able to diagnose and resolve the SMMSS_ALERTS020 error effectively.