How To Fix SMI_GENERAL129 - Social user (&1) and channel (&2) is blacklisted

SAP Error Message - Details

• Message type: E = Error

• Message class: SMI_GENERAL -

• Message number: 129

• Message text: Social user (&1) and channel (&2) is blacklisted

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message SMI_GENERAL129 - Social user (&1) and channel (&2) is blacklisted ?

  The SAP error message SMI_GENERAL129 indicates that a social user (identified by &1) and a specific channel (identified by &2) have been blacklisted. This typically occurs in the context of SAP's social media integration, where certain users or channels may be restricted from interacting with the system due to various reasons, such as policy violations or security concerns.
  Cause:
  
  
  User/Channel Blacklisting: The user or channel has been explicitly blacklisted in the system. This could be due to:
  
  Violation of community guidelines or policies.
  Security concerns or suspicious activity associated with the user/channel.
  Manual blacklisting by an administrator.
  
  
  
  Configuration Issues: There may be misconfigurations in the social media integration settings that lead to unintended blacklisting.
  
  
  Data Integrity Issues: Corrupted or incorrect data entries in the user/channel management system.
  
  
  Solution:
  
  
  Review Blacklist Settings:
  
  Check the blacklist configuration in the SAP system. This can usually be done through the administration or configuration settings for social media integration.
  Identify the reason for the blacklisting and whether it is still valid.
  
  
  
  Unblacklist the User/Channel:
  
  If the blacklisting is no longer applicable, you can remove the user/channel from the blacklist. This typically requires administrative access.
  Follow the appropriate procedures in your SAP system to unblacklist the user/channel.
  
  
  
  Audit and Compliance:
  
  Conduct an audit of the blacklisted users/channels to ensure compliance with your organization's policies.
  Implement monitoring to prevent future issues.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or support resources for specific instructions on managing blacklists in your version of the software.
  
  
  
  Contact SAP Support:
  
  If you are unable to resolve the issue, consider reaching out to SAP support for assistance. They can provide guidance based on the specific context of your system.
  
  
  
  Related Information:
  
  SAP Notes and Knowledge Base Articles: Check for any relevant SAP Notes or KB articles that address this specific error message or similar issues.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  System Logs: Review system logs for additional context or related error messages that may provide further insight into the issue.
  
  By following these steps, you should be able to address the SMI_GENERAL129 error and restore functionality for the affected social user and channel.