How To Fix SMI_GENERAL117 - User &1 in channel &2 is missing in SOCIALUSERINFO

SAP Error Message - Details

• Message type: E = Error

• Message class: SMI_GENERAL -

• Message number: 117

• Message text: User &1 in channel &2 is missing in SOCIALUSERINFO

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message SMI_GENERAL117 - User &1 in channel &2 is missing in SOCIALUSERINFO ?

  The SAP error message SMI_GENERAL117 indicates that a user (identified as &1) is missing in the SOCIALUSERINFO table for a specific channel (identified as &2). This error typically arises in the context of SAP Social Media Integration or SAP's social collaboration tools, where user information is required for proper functionality.
  Cause:
  
  User Not Registered: The user may not be registered in the system or may not have been properly linked to the specified channel.
  Data Synchronization Issues: There may be issues with data synchronization between the user management system and the social media integration module.
  Configuration Errors: Incorrect configuration settings in the social media integration setup could lead to missing user entries.
  User Deactivation: The user might have been deactivated or removed from the system, leading to the absence of their information in the SOCIALUSERINFO table.
  
  Solution:
  
  Check User Registration: Verify that the user &1 is properly registered in the system. If not, register the user.
  Update SOCIALUSERINFO: If the user exists but is missing from the SOCIALUSERINFO table, you may need to manually add the user to this table or run a synchronization process to update the information.
  Review Configuration: Check the configuration settings for the social media integration to ensure that everything is set up correctly. This includes verifying that the channels are correctly defined and that users are linked to the appropriate channels.
  User Activation: If the user has been deactivated, reactivate the user account and ensure that they are linked to the necessary channels.
  Consult Documentation: Refer to SAP documentation or support resources for specific instructions related to the version of SAP you are using, as the steps may vary.
  
  Related Information:
  
  Transaction Codes: You may need to use specific transaction codes to access user management or social media integration settings, such as SU01 for user maintenance or SOCIAL related transactions.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide patches and updates.
  Support Community: Engage with the SAP Community or forums for additional insights and solutions from other users who may have encountered similar issues.
  
  If the problem persists after trying the above solutions, consider reaching out to SAP Support for further assistance.