How To Fix /SMERP/E5_WCM_TOLO006 - Could not retrieve operational list item(s) assigned to the user

SAP Error Message - Details

• Message type: E = Error

• Message class: /SMERP/E5_WCM_TOLO -

• Message number: 006

• Message text: Could not retrieve operational list item(s) assigned to the user

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SMERP/E5_WCM_TOLO006 - Could not retrieve operational list item(s) assigned to the user ?

  The SAP error message /SMERP/E5_WCM_TOLO006 indicates that the system could not retrieve operational list items assigned to the user. This error typically occurs in the context of SAP's Work Clearance Management (WCM) module, which is used for managing work processes and ensuring safety in operational environments.
  Possible Causes:
  
  Authorization Issues: The user may not have the necessary authorizations to access the operational list items.
  Data Configuration: There may be issues with the configuration of the operational lists or the assignment of items to the user.
  User Assignment: The user may not be correctly assigned to any operational list items in the system.
  System Errors: There could be temporary system issues or inconsistencies in the database that prevent the retrieval of data.
  Missing Data: The operational list items may not exist or may have been deleted or archived.
  
  Solutions:
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary roles and authorizations to access the operational list items. This can be done by checking the user's role assignments in transaction SU01 or PFCG.
  
  
  
  Verify User Assignments:
  
  Check if the user is correctly assigned to the operational list items. This can be done by reviewing the configuration in the WCM module.
  
  
  
  Review Configuration:
  
  Ensure that the operational lists are properly configured and that there are no missing or incorrect settings that could prevent the retrieval of items.
  
  
  
  Check for Data Integrity:
  
  Use transaction codes like SE16 or SE11 to check the relevant database tables for the existence of operational list items and their assignments.
  
  
  
  System Logs:
  
  Review system logs (transaction SLG1) for any additional error messages or warnings that could provide more context about the issue.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that might address this specific error message or provide patches or updates.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP Support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as IW31 (Create Work Order), IW32 (Change Work Order), and IW33 (Display Work Order) as they may relate to operational lists.
  Documentation: Review SAP documentation related to Work Clearance Management for best practices and configuration guidelines.
  User Training: Ensure that users are trained on how to use the WCM module effectively, including how to access operational lists.
  
  By following these steps, you should be able to diagnose and resolve the error message /SMERP/E5_WCM_TOLO006.