How To Fix /SMB/TRANSP_INFRA300 - Release of Customer Scope Information

SAP Error Message - Details

• Message type: E = Error

• Message class: /SMB/TRANSP_INFRA -

• Message number: 300

• Message text: Release of Customer Scope Information

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SMB/TRANSP_INFRA300 - Release of Customer Scope Information ?

  The SAP error message /SMB/TRANSP_INFRA300 typically indicates an issue related to the release of customer scope information in the context of SAP's Solution Manager or Transport Management System. This error can occur during the transport of changes or when trying to release a transport request that includes customer-specific developments or configurations.
  Cause:
  
  Missing Authorizations: The user may not have the necessary authorizations to release the transport request.
  Transport Request Issues: The transport request may be incomplete or not properly configured.
  System Configuration: There may be issues with the configuration of the transport landscape or the transport directory.
  Dependencies: There may be dependencies on other transport requests that have not been released or are in a different state.
  Custom Code Issues: There may be issues with the custom code or objects included in the transport request.
  
  Solution:
  
  Check Authorizations: Ensure that the user has the necessary authorizations to release transport requests. This can be done by checking the user's roles and authorizations in the SAP system.
  Review Transport Request: Verify that the transport request is complete and all necessary objects are included. You can do this by checking the transport request in the Transport Organizer (SE09 or SE10).
  Check Transport Directory: Ensure that the transport directory is correctly configured and accessible. You can check the transport configuration in transaction STMS.
  Release Dependencies: If there are dependencies on other transport requests, ensure that those requests are released first.
  Debugging: If the issue persists, consider debugging the transport process to identify any underlying issues. You can use transaction SE80 or SE37 to analyze the relevant function modules.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message. There may be patches or updates that resolve known issues.
  
  Related Information:
  
  SAP Transport Management System (TMS): Understanding how TMS works can help in troubleshooting transport-related issues.
  SAP Solution Manager: If you are using Solution Manager, ensure that it is properly configured and that the customer scope is correctly defined.
  SAP Community: Engaging with the SAP Community can provide insights from other users who may have encountered similar issues.
  
  If the problem persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.