How To Fix /SMB/TRANSP_INFRA087 - Solution is not Customer Solution

SAP Error Message - Details

• Message type: E = Error

• Message class: /SMB/TRANSP_INFRA -

• Message number: 087

• Message text: Solution is not Customer Solution

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message /SMB/TRANSP_INFRA087 - Solution is not Customer Solution ?

  The SAP error message /SMB/TRANSP_INFRA087 Solution is not Customer Solution typically occurs in the context of SAP Solution Manager or during the transport of solutions. This error indicates that the solution you are trying to work with is not recognized as a customer solution, which can happen for several reasons.
  Causes:
  
  Incorrect Solution Type: The solution you are trying to transport or work with may not be defined as a customer solution in the system.
  Configuration Issues: There may be configuration issues in the Solution Manager or the transport landscape that prevent the system from recognizing the solution correctly.
  Transport Directory Issues: Problems with the transport directory or transport routes can lead to this error.
  Authorization Issues: Lack of proper authorizations to access or modify the solution can also trigger this error.
  
  Solutions:
  
  
  Check Solution Configuration:
  
  Go to the Solution Manager and verify that the solution is correctly defined as a customer solution. You can do this by navigating to the solution administration area and checking the properties of the solution.
  
  
  
  Review Transport Routes:
  
  Ensure that the transport routes are correctly configured. You can check this in the Transport Management System (TMS) configuration.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to access and modify the solution. You may need to consult with your security team to verify this.
  
  
  
  Recreate the Solution:
  
  If the solution is incorrectly defined, you may need to delete and recreate it as a customer solution.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates that resolve the issue.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. They can provide more detailed guidance based on your specific system configuration.
  
  
  
  Related Information:
  
  SAP Solution Manager Documentation: Review the official SAP documentation for Solution Manager to understand how solutions are defined and managed.
  Transport Management System (TMS): Familiarize yourself with TMS configuration and transport routes, as these are critical for managing transports in SAP.
  SAP Community: Engage with the SAP Community forums where other users may have encountered similar issues and can share their solutions.
  
  By following these steps, you should be able to diagnose and resolve the error message /SMB/TRANSP_INFRA087 Solution is not Customer Solution.