How To Fix /SMB/TRANSP_INFRA028 - Multiple customer solutions in the system

SAP Error Message - Details

• Message type: E = Error

• Message class: /SMB/TRANSP_INFRA -

• Message number: 028

• Message text: Multiple customer solutions in the system

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SMB/TRANSP_INFRA028 - Multiple customer solutions in the system ?

  The SAP error message /SMB/TRANSP_INFRA028 Multiple customer solutions in the system typically indicates that there are multiple customer solutions (or enhancements) installed in the SAP system that may conflict with each other or are not properly managed. This can occur in systems that utilize the SAP Business ByDesign or SAP S/4HANA Cloud environments, where customer solutions are often used to tailor the system to specific business needs.
  Cause:
  
  Multiple Solutions Installed: The error arises when there are multiple customer solutions that have been implemented in the system, which may lead to conflicts or confusion in the system's behavior.
  Inconsistent Configuration: Different solutions may have overlapping functionalities or configurations that can cause issues during execution.
  Transport Management Issues: If the transport management system is not properly configured, it can lead to multiple solutions being transported into the same environment.
  
  Solution:
  
  
  Identify and Review Solutions: 
  
  Use transaction codes like /SMB/TRANSP_INFRA to review the installed customer solutions.
  Identify the solutions that are causing the conflict or are redundant.
  
  
  
  Consolidate Solutions: 
  
  If possible, consolidate the functionalities of multiple solutions into a single solution to avoid conflicts.
  Remove or deactivate any unnecessary or duplicate solutions.
  
  
  
  Check for Updates: 
  
  Ensure that all customer solutions are up to date and compatible with the current version of the SAP system.
  Sometimes, updates to the solutions can resolve conflicts.
  
  
  
  Consult Documentation: 
  
  Review the documentation for each customer solution to understand their functionalities and any known conflicts with other solutions.
  
  
  
  Engage SAP Support: 
  
  If the issue persists, consider reaching out to SAP support for assistance. They can provide insights into the specific solutions and help resolve conflicts.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide guidance on managing customer solutions.
  Transport Management System (TMS): Familiarize yourself with the TMS configuration to ensure that transports are managed correctly and that solutions are not duplicated across environments.
  Best Practices: Follow best practices for solution management in SAP, including regular audits of installed solutions and maintaining clear documentation of customizations.
  
  By addressing the root cause of the error and following the suggested solutions, you should be able to resolve the issue of multiple customer solutions in your SAP system.