How To Fix /SMB/SCOPING020 - Could not retrieve installation data from proxy server

SAP Error Message - Details

• Message type: E = Error

• Message class: /SMB/SCOPING -

• Message number: 020

• Message text: Could not retrieve installation data from proxy server

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SMB/SCOPING020 - Could not retrieve installation data from proxy server ?

  The SAP error message /SMB/SCOPING020 Could not retrieve installation data from proxy server typically indicates an issue with the connection between your SAP system and the proxy server that is supposed to provide installation data. This error can occur in various scenarios, particularly when working with SAP Business ByDesign or SAP Cloud solutions.
  Causes:
  
  Network Issues: There may be network connectivity problems between the SAP system and the proxy server.
  Proxy Configuration: The proxy server may not be configured correctly, or the settings in the SAP system may not match the proxy server's requirements.
  Authentication Issues: If the proxy server requires authentication, and the credentials are not provided or are incorrect, this error can occur.
  Firewall Restrictions: Firewalls may be blocking the connection to the proxy server.
  Service Availability: The proxy server or the service it provides may be down or unavailable.
  
  Solutions:
  
  Check Network Connectivity: Ensure that the SAP system can reach the proxy server. You can use tools like ping or traceroute to diagnose connectivity issues.
  Review Proxy Settings: Verify the proxy settings in the SAP system. Ensure that the correct proxy server address, port, and any required authentication details are configured.
  
  You can check these settings in transaction SMICM (ICM Monitor) or in the relevant configuration settings for your SAP system.
  
  
  Test Proxy Server: If possible, test the proxy server independently to ensure it is operational and can provide the required data.
  Check Firewall Rules: Review firewall settings to ensure that traffic to and from the proxy server is allowed.
  Consult Logs: Check the SAP system logs (transaction SM21) and the application logs (transaction SLG1) for more detailed error messages that may provide additional context.
  Contact Support: If the issue persists, consider reaching out to SAP support or your network administrator for further assistance.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the official SAP documentation for your specific product or module to understand the expected configuration and requirements for proxy connections.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and resolve the error related to retrieving installation data from the proxy server.