How To Fix /SMB/SC_MAIN172 - Unknown error when calling preview

SAP Error Message - Details

• Message type: E = Error

• Message class: /SMB/SC_MAIN -

• Message number: 172

• Message text: Unknown error when calling preview

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message /SMB/SC_MAIN172 - Unknown error when calling preview ?

  The SAP error message /SMB/SC_MAIN172 Unknown error when calling preview typically occurs in the context of the SAP Business One or SAP Business ByDesign systems, particularly when trying to generate a preview of a document or report. This error can be caused by various factors, and troubleshooting it may require a systematic approach.
  Possible Causes:
  
  System Configuration Issues: Incorrect settings in the SAP system configuration can lead to errors when generating previews.
  Missing or Corrupted Files: The report or document template may be missing or corrupted, preventing the system from generating a preview.
  User Authorization: The user may not have the necessary permissions to access the report or document.
  Database Issues: Problems with the underlying database, such as connectivity issues or data corruption, can also lead to this error.
  Software Bugs: There may be bugs in the version of SAP you are using that affect the preview functionality.
  
  Solutions:
  
  Check Configuration Settings: Review the configuration settings related to the report or document you are trying to preview. Ensure that all necessary parameters are correctly set.
  Verify Document/Report Templates: Ensure that the report or document template is present and not corrupted. You may need to re-upload or recreate the template.
  User Permissions: Check the user roles and permissions to ensure that the user has access to the report or document.
  Database Health Check: Perform a health check on the database to ensure that it is functioning correctly. Look for any connectivity issues or data integrity problems.
  Update SAP Software: Ensure that you are using the latest version of SAP Business One or SAP Business ByDesign. If not, consider applying the latest patches or updates, as they may contain fixes for known issues.
  Check Logs: Review the application logs for more detailed error messages that can provide insights into the root cause of the issue.
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for assistance. They may have additional insights or solutions based on the specific version and configuration of your system.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message.
  Community Forums: Engage with the SAP Community or forums where other users may have encountered similar issues and can share their solutions.
  Documentation: Review the official SAP documentation for your specific version to understand any known issues or configuration requirements related to report previews.
  
  By following these steps, you should be able to identify and resolve the cause of the /SMB/SC_MAIN172 Unknown error when calling preview error in your SAP system.