How To Fix /SMB/RUNTIME_CORE167 - If the error still persists, open an incident on BC-CUS-TOL-API.

SAP Error Message - Details

• Message type: E = Error

• Message class: /SMB/RUNTIME_CORE -

• Message number: 167

• Message text: If the error still persists, open an incident on BC-CUS-TOL-API.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message /SMB/RUNTIME_CORE167 - If the error still persists, open an incident on BC-CUS-TOL-API. ?

  The SAP error message /SMB/RUNTIME_CORE167 typically indicates an issue related to the runtime environment of the SAP Business One or SAP Business Technology Platform. This error can arise from various causes, including configuration issues, missing components, or problems with the API.
  Possible Causes:
  
  Configuration Issues: Incorrect settings in the SAP Business One or related components can lead to runtime errors.
  Missing Components: Required libraries or components may not be installed or properly configured.
  API Issues: Problems with the API calls, such as incorrect parameters or data types, can trigger this error.
  Version Compatibility: Incompatibility between different versions of SAP components or third-party integrations.
  Network Issues: Connectivity problems that prevent the application from accessing necessary resources.
  
  Solutions:
  
  Check Configuration: Review the configuration settings in SAP Business One and ensure they are correct.
  Install Missing Components: Verify that all required components and libraries are installed and up to date.
  Review API Calls: If you are using APIs, check the parameters and data being sent to ensure they are correct.
  Update Software: Ensure that you are using the latest version of SAP Business One and any related components.
  Check Network Connectivity: Ensure that there are no network issues affecting the application’s ability to communicate with other services.
  Consult Logs: Review the application logs for more detailed error messages that can provide additional context.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error.
  Documentation: Refer to the official SAP documentation for guidance on configuration and troubleshooting.
  Community Forums: Engage with the SAP Community for insights from other users who may have encountered similar issues.
  Incident Creation: If the error persists after trying the above solutions, it is recommended to open an incident with SAP support under the component BC-CUS-TOL-API, providing them with detailed information about the error, including any logs and steps to reproduce the issue.
  
  Conclusion:
  Resolving the /SMB/RUNTIME_CORE167 error requires a systematic approach to identify the root cause. By following the suggested solutions and gathering relevant information, you can effectively troubleshoot the issue or escalate it to SAP support for further assistance.