How To Fix /SMB/PA_MESSAGE021 - Could not retrieve solution list. Check your offering settings.

SAP Error Message - Details

• Message type: E = Error

• Message class: /SMB/PA_MESSAGE -

• Message number: 021

• Message text: Could not retrieve solution list. Check your offering settings.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message /SMB/PA_MESSAGE021 - Could not retrieve solution list. Check your offering settings. ?

  The SAP error message /SMB/PA_MESSAGE021 Could not retrieve solution list. Check your offering settings. typically indicates an issue with the configuration of the solution offerings in the SAP system. This error can occur in various contexts, particularly when trying to access or retrieve solution lists in the SAP Business ByDesign or SAP S/4HANA environments.
  Causes:
  
  Configuration Issues: The offering settings may not be properly configured in the system. This could include missing or incorrect entries in the solution offering settings.
  Authorization Problems: The user may not have the necessary authorizations to access the solution list.
  System Connectivity: There may be issues with the connection to the backend system or the service that provides the solution list.
  Data Inconsistencies: There could be inconsistencies or missing data in the solution offering tables.
  System Updates: Recent updates or changes to the system may have affected the configuration or data integrity.
  
  Solutions:
  
  
  Check Offering Settings:
  
  Navigate to the configuration settings for solution offerings in your SAP system.
  Ensure that all required fields are filled out correctly and that the offerings are active.
  
  
  
  Review Authorizations:
  
  Verify that the user encountering the error has the necessary roles and authorizations to access the solution list.
  Adjust user roles if needed.
  
  
  
  System Connectivity:
  
  Check the connectivity to the backend system or any external services that provide the solution list.
  Ensure that there are no network issues or service outages.
  
  
  
  Data Consistency Check:
  
  Run consistency checks on the solution offering data to identify any discrepancies.
  Correct any inconsistencies found in the data.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message.
  Apply any recommended patches or updates.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP Support for further assistance.
  
  
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for guidance on configuring solution offerings and troubleshooting common issues.
  Community Forums: Check SAP Community forums for discussions related to this error message, as other users may have encountered and resolved similar issues.
  System Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to identify and resolve the issue related to the error message /SMB/PA_MESSAGE021.