How To Fix /SMB/HELPER016 - Function is only supported if new Q2P off and fallback is on

SAP Error Message - Details

• Message type: E = Error

• Message class: /SMB/HELPER -

• Message number: 016

• Message text: Function is only supported if new Q2P off and fallback is on

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SMB/HELPER016 - Function is only supported if new Q2P off and fallback is on ?

  The SAP error message /SMB/HELPER016 Function is only supported if new Q2P off and fallback is on typically relates to the configuration of the SAP system, particularly in the context of the SAP Business One or SAP S/4HANA environments. This error indicates that a specific function or feature you are trying to use is not supported under the current configuration settings.
  Cause:
  
  Q2P (Quote to Pay) Configuration: The error suggests that the new Q2P feature is enabled, but the function you are trying to use requires it to be turned off.
  Fallback Settings: The fallback mechanism must be enabled for the function to work. If fallback is not activated, the system will not allow the operation you are attempting.
  
  Solution:
  To resolve this error, you will need to adjust the configuration settings in your SAP system:
  
  
  Disable New Q2P:
  
  Access the configuration settings in your SAP system.
  Look for the Q2P settings and ensure that the "New Q2P" feature is turned off.
  
  
  
  Enable Fallback:
  
  In the same configuration area, check the settings for fallback.
  Ensure that the fallback option is enabled.
  
  
  
  Testing:
  
  After making these changes, test the function again to see if the error persists.
  
  
  
  Consult Documentation:
  
  Refer to the official SAP documentation or help resources for specific instructions on how to change these settings, as the steps may vary depending on the version of SAP you are using.
  
  
  
  Contact SAP Support:
  
  If you are unable to resolve the issue through configuration changes, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might provide additional context or solutions for this error.
  System Logs: Review system logs for any additional error messages or warnings that could provide more insight into the issue.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to resolve the error and continue using the desired functionality in your SAP system.