How To Fix /SMB/CONSISTENCY017 - Synchronizing customer adaptation failed. Manual treatment is necessary.

SAP Error Message - Details

• Message type: E = Error

• Message class: /SMB/CONSISTENCY -

• Message number: 017

• Message text: Synchronizing customer adaptation failed. Manual treatment is necessary.

Self-Explanatory Message

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• What is the cause and solution for SAP error message /SMB/CONSISTENCY017 - Synchronizing customer adaptation failed. Manual treatment is necessary. ?

  The SAP error message /SMB/CONSISTENCY017 Synchronizing customer adaptation failed. Manual treatment is necessary typically indicates an issue with the synchronization of customer adaptations in the SAP system, particularly in the context of the SAP Business ByDesign or SAP S/4HANA environments. This error can arise due to various reasons, including inconsistencies in the data model, issues with custom developments, or problems during the transport of changes.
  Causes:
  
  Inconsistent Data: There may be inconsistencies in the data model or configuration settings that prevent successful synchronization.
  Custom Developments: If there are custom developments or adaptations that are not properly aligned with the standard system, this can lead to synchronization failures.
  Transport Issues: Problems during the transport of changes from one environment to another (e.g., from development to production) can cause synchronization issues.
  Missing Dependencies: Required dependencies or objects may be missing, leading to failures in the synchronization process.
  System Updates: Recent updates or patches to the SAP system may have introduced changes that conflict with existing customizations.
  
  Solutions:
  
  
  Manual Treatment: As the error message suggests, manual intervention is often required. This may involve:
  
  Reviewing the specific adaptations that failed to synchronize.
  Checking for inconsistencies in the configuration or data model.
  Validating custom developments against the current system version.
  Ensuring that all necessary dependencies are present and correctly configured.
  
  
  
  Transaction Codes: Use relevant transaction codes to analyze and resolve the issue:
  
  /SMB/ADAPTATION: Check the adaptation logs for detailed error messages.
  /SMB/CONSISTENCY: Use this transaction to check for consistency issues in the adaptations.
  
  
  
  Re-apply Adaptations: If possible, re-apply the adaptations or customizations that failed to synchronize. This may involve re-importing transport requests or re-creating the adaptations.
  
  
  Consult Documentation: Refer to SAP notes and documentation related to the specific error message for additional guidance and troubleshooting steps.
  
  
  SAP Support: If the issue persists and cannot be resolved through manual intervention, consider reaching out to SAP Support for assistance. Provide them with detailed information about the error, including any logs or screenshots.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide guidance on similar issues.
  System Logs: Review system logs (e.g., ST22 for dumps, SM21 for system logs) for additional context around the error.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed and resolved.
  
  By following these steps, you should be able to identify the root cause of the synchronization failure and implement a solution to resolve the error.