How To Fix /SMB/BBPRJ_INST207 - Virus scan error - contact your system administrator

SAP Error Message - Details

• Message type: E = Error

• Message class: /SMB/BBPRJ_INST -

• Message number: 207

• Message text: Virus scan error - contact your system administrator

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SMB/BBPRJ_INST207 - Virus scan error - contact your system administrator ?

  The SAP error message /SMB/BBPRJ_INST207 Virus scan error - contact your system administrator typically indicates that there is an issue with the virus scanning process that is integrated into the SAP system. This error can occur during various operations, such as file uploads or downloads, where the system is trying to scan files for viruses before processing them.
  Causes:
  
  Virus Scan Configuration Issues: The virus scanning tool may not be properly configured or may not be communicating correctly with the SAP system.
  Network Issues: There may be network connectivity problems between the SAP system and the virus scanning tool.
  File Size or Type: The file being scanned may be too large or of a type that the virus scanner cannot handle.
  Virus Scanner Not Running: The virus scanning service may not be running or may have crashed.
  Permissions Issues: The user or the SAP system may not have the necessary permissions to access the virus scanning tool or the files being scanned.
  Outdated Virus Definitions: The virus scanner may have outdated virus definitions, leading to scanning failures.
  
  Solutions:
  
  Check Virus Scan Configuration: Ensure that the virus scanning tool is correctly configured in the SAP system. This includes checking the settings in transaction code SICF for the virus scan service.
  Verify Network Connectivity: Ensure that there are no network issues preventing the SAP system from communicating with the virus scanner.
  Review File Size and Type: Check if the file being processed is within acceptable limits for the virus scanner. If necessary, try with a smaller or different file type.
  Restart Virus Scanner: If the virus scanning service is not running, restart it. Check the logs for any errors that may indicate why it stopped.
  Check Permissions: Ensure that the SAP system has the necessary permissions to access the virus scanning tool and the files being scanned.
  Update Virus Definitions: Make sure that the virus scanner is up to date with the latest virus definitions to ensure it can effectively scan files.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the virus scanning functionality. You can search for relevant notes in the SAP Support Portal.
  Logs: Review the logs of both the SAP system and the virus scanning tool for any error messages that can provide more context about the failure.
  Documentation: Refer to the documentation for the specific virus scanning tool being used to ensure it is compatible with your version of SAP and to understand its configuration requirements.
  
  If the issue persists after trying the above solutions, it may be necessary to contact your system administrator or SAP support for further assistance.