How To Fix /SMB/BB_INSTALLER375 - Connectivity check to SAP Solution Manager system not successful

SAP Error Message - Details

• Message type: E = Error

• Message class: /SMB/BB_INSTALLER -

• Message number: 375

• Message text: Connectivity check to SAP Solution Manager system not successful

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SMB/BB_INSTALLER375 - Connectivity check to SAP Solution Manager system not successful ?

  The SAP error message /SMB/BB_INSTALLER375 Connectivity check to SAP Solution Manager system not successful typically indicates that there is an issue with the connectivity between the SAP system you are working on and the SAP Solution Manager system. This can occur during the installation or configuration of SAP Business ByDesign or other related solutions.
  Causes:
  
  Network Issues: There may be network connectivity problems between the SAP system and the Solution Manager.
  Incorrect Configuration: The configuration settings for the Solution Manager in the SAP system may be incorrect or incomplete.
  Firewall Restrictions: Firewalls or security settings may be blocking the necessary ports for communication.
  SAP Solution Manager Not Running: The SAP Solution Manager system may not be up and running or may be experiencing issues.
  Authorization Issues: The user credentials used for the connection may not have the necessary authorizations.
  
  Solutions:
  
  
  Check Network Connectivity:
  
  Use tools like ping or telnet to check if the SAP system can reach the Solution Manager system.
  Ensure that the network settings (IP addresses, DNS) are correctly configured.
  
  
  
  Verify Configuration:
  
  Go to transaction SOLMAN_SETUP in the SAP system and check the configuration settings for the Solution Manager.
  Ensure that the RFC destination to the Solution Manager is correctly set up in transaction SM59.
  
  
  
  Firewall Settings:
  
  Check the firewall settings on both the SAP system and the Solution Manager to ensure that the required ports (usually 3200 for HTTP and 50000 for RFC) are open.
  
  
  
  Check SAP Solution Manager Status:
  
  Log into the Solution Manager system and ensure that it is running properly. Check for any errors in the system logs.
  
  
  
  User Authorizations:
  
  Verify that the user credentials being used for the connection have the necessary authorizations to access the Solution Manager.
  
  
  
  Review Logs:
  
  Check the system logs (transaction SM21) and the developer traces (transaction ST22) for any additional error messages that might provide more context.
  
  
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address specific issues related to this error message.
  Documentation: Review the official SAP documentation for the specific version of the SAP system and Solution Manager you are using.
  Community Forums: Consider checking SAP Community forums or other online resources for similar issues and solutions shared by other users.
  
  If the issue persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.