How To Fix /SMB/ACTV031 - Address &1 is not valid for receiving notification

SAP Error Message - Details

• Message type: E = Error

• Message class: /SMB/ACTV -

• Message number: 031

• Message text: Address &1 is not valid for receiving notification

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SMB/ACTV031 - Address &1 is not valid for receiving notification ?

  The SAP error message /SMB/ACTV031 Address &1 is not valid for receiving notification typically occurs in the context of the SAP Business One or SAP Business ByDesign systems, particularly when dealing with notifications or alerts that are sent to users or external systems. This error indicates that the address specified (represented by &1) is not recognized as a valid address for receiving notifications.
  Causes:
  
  Invalid Email Address: The address specified may not be formatted correctly or may not exist in the system.
  Missing User Configuration: The user associated with the address may not have the necessary configuration set up to receive notifications.
  Inactive User: The user account may be inactive or locked, preventing notifications from being sent.
  System Configuration Issues: There may be issues with the configuration of the notification system or the underlying communication settings.
  Address Not Registered: The address may not be registered in the system, or it may not be linked to a valid user profile.
  
  Solutions:
  
  Verify the Address: Check the address specified in the error message for correctness. Ensure it is a valid email format and that it exists.
  Check User Settings: Go to the user settings in SAP and ensure that the user associated with the address is configured to receive notifications. This includes checking their email settings and notification preferences.
  Activate User Account: If the user account is inactive, reactivate it and ensure that it is properly set up to receive notifications.
  Review Notification Configuration: Check the configuration settings for notifications in the SAP system. Ensure that the notification system is properly set up and that there are no issues with the mail server or communication settings.
  Test Sending Notifications: After making the necessary changes, test sending a notification to the address to ensure that it is now valid and can receive messages.
  
  Related Information:
  
  SAP Notes and Documentation: Check SAP's official documentation or support notes for any specific guidance related to this error message.
  User Roles and Permissions: Ensure that the user has the appropriate roles and permissions to receive notifications.
  System Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  Contact Support: If the issue persists after troubleshooting, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to identify and resolve the issue related to the /SMB/ACTV031 error message.