How To Fix SM807 - Specify only one standard communications number

SM807 - Overview

• Message type: E = Error

• Message class: SM - Address Definition/Administration

• Message number: 807

• Message text: Specify only one standard communications number

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

SM807 - Details

• The SAP error message SM807, which states "Specify only one standard communications number," typically occurs when there is an issue with the configuration of communication numbers in the SAP system. This error is often related to the setup of communication methods for users or business partners, particularly when multiple communication numbers are specified where only one is expected.
  
  Cause:
  
  Multiple Entries: The error usually arises when a user or business partner has multiple standard communication numbers defined in the system, but the process or transaction being executed expects only one.
  
  Configuration Issues: There may be a misconfiguration in the communication settings for the user or business partner.
  Data Entry Errors: Incorrect data entry or duplication of communication numbers can lead to this error.
  
  
  Solution:
  To resolve the SM807 error, you can follow these steps:
  
  
  Check Communication Numbers:
  
  Go to the relevant transaction (e.g., SU01 for user maintenance or BP for business partner maintenance).
  Review the communication numbers assigned to