How To Fix SM807 - Specify only one standard communications number

SAP Error Message - Details

• Message type: E = Error

• Message class: SM - Address Definition/Administration

• Message number: 807

• Message text: Specify only one standard communications number

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SM807 - Specify only one standard communications number ?

  The SAP error message SM807, which states "Specify only one standard communications number," typically occurs when there is an issue with the configuration of communication numbers in the SAP system. This error is often related to the setup of communication methods for users or business partners, particularly when multiple communication numbers are specified where only one is expected.
  Cause:
  
  Multiple Entries: The error usually arises when a user or business partner has multiple standard communication numbers defined in the system, but the process or transaction being executed expects only one.
  Configuration Issues: There may be a misconfiguration in the communication settings for the user or business partner.
  Data Entry Errors: Incorrect data entry or duplication of communication numbers can lead to this error.
  
  Solution:
  To resolve the SM807 error, you can follow these steps:
  
  
  Check Communication Numbers:
  
  Go to the relevant transaction (e.g., SU01 for user maintenance or BP for business partner maintenance).
  Review the communication numbers assigned to the user or business partner.
  Ensure that only one standard communication number is specified. If there are multiple entries, remove the duplicates.
  
  
  
  Adjust Configuration:
  
  If the issue is related to configuration settings, check the communication method settings in the relevant customizing transaction (e.g., SPRO).
  Ensure that the settings align with the expected input for the transaction you are trying to execute.
  
  
  
  Data Validation:
  
  Validate the data entered for the user or business partner to ensure that it adheres to the expected format and does not contain any unnecessary duplicates.
  
  
  
  Testing:
  
  After making the necessary adjustments, test the transaction again to confirm that the error has been resolved.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SU01 (User Maintenance), BP (Business Partner), and SPRO (Customizing).
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP Notes can provide additional context or solutions.
  Documentation: Review SAP documentation related to user and business partner communication settings for best practices and guidelines.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP Basis or functional team for further investigation.