How To Fix SM028 - Correct the postal code

SAP Error Message - Details

• Message type: E = Error

• Message class: SM - Address Definition/Administration

• Message number: 028

• Message text: Correct the postal code

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message SM028 - Correct the postal code ?

  The SAP error message SM028, which states "Correct the postal code," typically occurs when the postal code entered in a transaction or master data record does not conform to the expected format or is not valid for the specified country. This can happen in various SAP modules, such as Sales and Distribution (SD), Customer Relationship Management (CRM), or Material Management (MM).
  Causes:
  
  Invalid Format: The postal code may not match the required format for the country. Different countries have different formats for postal codes.
  Missing Postal Code: The postal code field may be left blank when it is required.
  Incorrect Country Code: The postal code may be valid, but it does not correspond to the selected country.
  Data Entry Errors: Typographical errors or incorrect data entry can lead to invalid postal codes.
  Configuration Issues: The postal code validation settings in the SAP system may not be configured correctly.
  
  Solutions:
  
  Check the Format: Verify that the postal code entered matches the required format for the country. You can refer to postal code format guidelines for the specific country.
  Enter a Valid Postal Code: Ensure that the postal code is valid and exists for the specified location. You can use online postal code lookup tools to verify.
  Verify Country Code: Make sure that the country code selected in the system corresponds to the postal code being entered.
  Correct Data Entry: Double-check for any typographical errors in the postal code and correct them.
  Configuration Review: If the issue persists, consult with your SAP administrator or technical team to review the configuration settings related to postal code validation in the system.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or updates related to postal code validation.
  Documentation: Refer to SAP documentation for guidelines on address management and postal code formats.
  User Training: Ensure that users are trained on the correct data entry practices for addresses and postal codes in SAP.
  
  If the problem continues after trying these solutions, it may be necessary to escalate the issue to your SAP support team for further investigation.