How To Fix SLS244 - Certificate printing cancelled

SAP Error Message - Details

• Message type: E = Error

• Message class: SLS - PAW - Message class

• Message number: 244

• Message text: Certificate printing cancelled

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SLS244 - Certificate printing cancelled ?

  The SAP error message SLS244, which states "Certificate printing cancelled," typically occurs in the context of printing certificates, such as those for quality management, training, or other compliance-related documentation. This error can arise due to various reasons, and understanding the cause is essential for finding a solution.
  Possible Causes:
  
  Printer Configuration Issues: The printer may not be correctly configured in SAP, or there may be issues with the printer settings.
  Missing or Incorrect Output Device: The output device specified for printing may not be available or correctly set up in the system.
  Authorization Issues: The user may not have the necessary authorizations to print certificates.
  Document Format Issues: The format of the document being printed may not be compatible with the printer or the output device.
  Network Issues: There may be network connectivity problems preventing communication with the printer.
  SAP Script or Smart Forms Errors: If the certificate is generated using SAPscript or Smart Forms, there may be errors in the form design or logic.
  
  Solutions:
  
  
  Check Printer Configuration:
  
  Go to transaction SPAD (Spool Administration) and verify the configuration of the printer.
  Ensure that the printer is active and correctly configured.
  
  
  
  Verify Output Device:
  
  Check the output device settings in the transaction where the certificate is being printed.
  Ensure that the correct output device is selected.
  
  
  
  Check User Authorizations:
  
  Verify that the user has the necessary authorizations to print documents. This can be checked in transaction SU53 or by consulting with your security team.
  
  
  
  Review Document Format:
  
  Ensure that the document format (SAPscript, Smart Forms, etc.) is correctly designed and compatible with the printer.
  
  
  
  Test Network Connectivity:
  
  Ensure that the printer is reachable over the network. You can do this by pinging the printer's IP address or checking with your network team.
  
  
  
  Debug SAPscript or Smart Forms:
  
  If the issue is related to the form design, you may need to debug the SAPscript or Smart Form to identify any errors in the logic or layout.
  
  
  
  Check Spool Requests:
  
  Go to transaction SP01 to check the spool requests. Look for any errors or messages related to the printing process.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message.
  
  
  
  Related Information:
  
  Transaction Codes: SPAD (Spool Administration), SP01 (Spool Request), SU53 (Authorization Check).
  SAP Documentation: Refer to SAP Help documentation for detailed information on printing and spool management.
  Support: If the issue persists, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  By systematically checking these areas, you should be able to identify the cause of the SLS244 error and implement an appropriate solution.