How To Fix SLIC008 - Insufficient information to retrieve license

SAP Error Message - Details

• Message type: E = Error

• Message class: SLIC - saplicense Messages

• Message number: 008

• Message text: Insufficient information to retrieve license

What causes this issue?

To search SAPNet for licenses for this system, you must have the
installation number und system number. If you do not have both numbers,
SAPNet cannot find the licenses.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Manually find at least one license in SAPNet where both installation
number and system number are specified and manually install the license
by choosing "Install".

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SLIC008 - Insufficient information to retrieve license ?

  The SAP error message SLIC008: Insufficient information to retrieve license typically occurs when the system is unable to retrieve the necessary license information for a specific SAP component or system. This can happen for several reasons, and here are some common causes, solutions, and related information:
  Causes:
  
  Missing License Key: The license key for the SAP system may not be properly installed or may be missing.
  Incorrect System Configuration: The system may not be configured correctly to access the license information.
  Expired License: The license may have expired, leading to the inability to retrieve it.
  Network Issues: If the license server is located on a different network or if there are connectivity issues, the system may not be able to access the license information.
  User Authorization: The user may not have the necessary authorizations to access the license information.
  
  Solutions:
  
  
  Check License Installation:
  
  Verify that the license key is correctly installed in the SAP system. You can do this by navigating to the transaction code SLICENSE and checking the license status.
  
  
  
  Update License:
  
  If the license is missing or expired, you may need to obtain a new license key from SAP and install it using the SLICENSE transaction.
  
  
  
  Review System Configuration:
  
  Ensure that the system is configured correctly to access the license information. Check the settings in the SAP NetWeaver Administrator or relevant configuration areas.
  
  
  
  Network Connectivity:
  
  If the license server is external, ensure that there are no network issues preventing access. Check firewall settings and network configurations.
  
  
  
  User Authorizations:
  
  Ensure that the user trying to access the license information has the necessary authorizations. You may need to consult with your SAP security team to verify user roles and permissions.
  
  
  
  Check SAP Notes:
  
  Look for relevant SAP Notes that may address this specific error. SAP frequently updates its knowledge base with solutions for common issues.
  
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  SLICENSE: To manage and check licenses.
  SICF: To check and manage HTTP services, which may be relevant if the license retrieval involves web services.
  
  
  
  SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. They can provide more specific guidance based on your system configuration and version.
  
  
  Documentation: Review the official SAP documentation for licensing and system configuration to ensure compliance with SAP's requirements.
  
  
  By following these steps, you should be able to diagnose and resolve the SLIC008 error in your SAP system.