How To Fix SLDAP_ICM024 - Directory service "&1" does not support the ManageDsaIT control

SAP Error Message - Details

• Message type: E = Error

• Message class: SLDAP_ICM - ICM LDAP Plugin: Messages

• Message number: 024

• Message text: Directory service "&1" does not support the ManageDsaIT control

What causes this issue?

The ManageDsaIT control shall be activated, however, the directory
service does not support this control.
To check the control support, the ABAP LDAP client performs a base
search on the initial DN with filter "(objectClass=*)" and request
attribute "supportedControl" and searches for the OID
"2.16.840.1.113730.3.4.2" in the result.
If this search is not successful, it must be assumed that the directory
service does not support this functionality.

System Response

The function cannot be activated.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SLDAP_ICM024 - Directory service "&1" does not support the ManageDsaIT control ?

  The SAP error message SLDAP_ICM024 indicates that the directory service you are trying to connect to does not support the ManageDsaIT control. This control is used in LDAP (Lightweight Directory Access Protocol) operations to manage entries in a directory service, particularly for operations that involve modifying or managing directory entries.
  Cause:
  The error typically arises due to one of the following reasons:
  
  Incompatible Directory Service: The LDAP server you are connecting to does not support the ManageDsaIT control. This is common with certain directory services that may not implement all LDAP controls.
  Configuration Issues: There may be a misconfiguration in the SAP system or the LDAP server settings that leads to this incompatibility.
  Version Mismatch: The version of the LDAP server may not support the required controls, or there may be a mismatch between the SAP system and the LDAP server capabilities.
  
  Solution:
  To resolve the issue, you can try the following steps:
  
  
  Check Directory Service Compatibility:
  
  Verify that the LDAP server you are using supports the ManageDsaIT control. You may need to consult the documentation for your specific LDAP server (e.g., Active Directory, OpenLDAP, etc.) to confirm its capabilities.
  
  
  
  Modify SAP Configuration:
  
  If the directory service does not support the ManageDsaIT control, you may need to adjust the SAP configuration to avoid using this control. This may involve changing the way SAP interacts with the LDAP server.
  In the SAP system, check the LDAP connection settings in transaction LDAP or SU01 (User Maintenance) to ensure that the settings are correct.
  
  
  
  Update or Patch:
  
  Ensure that your SAP system is up to date with the latest patches and updates. Sometimes, newer versions of SAP may have improved compatibility with various directory services.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be known issues or recommended configurations that can help resolve the problem.
  
  
  
  Contact Support:
  
  If the issue persists after trying the above steps, consider reaching out to SAP support or your LDAP server support for further assistance. They may provide insights specific to your environment.
  
  
  
  Related Information:
  
  LDAP Controls: Understanding LDAP controls and their usage can help in troubleshooting issues related to directory services.
  SAP Documentation: Refer to the official SAP documentation for details on LDAP integration and configuration.
  Community Forums: Engaging with SAP community forums or user groups can provide additional insights and solutions from other users who may have faced similar issues.
  
  By following these steps, you should be able to diagnose and potentially resolve the error related to the ManageDsaIT control in your SAP system.