How To Fix SLDAP_ICM014 - Search in directory service "&1" returns search result reference "&2&3&4"

SAP Error Message - Details

• Message type: E = Error

• Message class: SLDAP_ICM - ICM LDAP Plugin: Messages

• Message number: 014

• Message text: Search in directory service "&1" returns search result reference "&2&3&4"

What causes this issue?

The directory service has responded a search request with a response
that contains not only result entries, but also search result
references.
The ICM LDAP plug-in is currently configured to raise this situation as
an error.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

In the customizing of LDAP Servers, you can configure the ICM LDAP
plug-in to either chase or ignore search result references.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SLDAP_ICM014 - Search in directory service "&1" returns search result reference "&2&3&4" ?

  The SAP error message SLDAP_ICM014 indicates that a search operation in a directory service (like LDAP) has returned a search result reference. This typically means that the LDAP server has returned a reference to another LDAP server or directory service that should be consulted for the requested information.
  Cause:
  
  Referral from LDAP Server: The LDAP server you are querying is configured to refer requests to another server. This can happen if the requested data is not available on the original server.
  Misconfiguration: The LDAP server may be misconfigured, leading to unnecessary referrals.
  Network Issues: There may be network issues preventing the SAP system from accessing the referred directory service.
  Access Rights: The user or service account used to connect to the LDAP server may not have the necessary permissions to access the requested data.
  
  Solution:
  
  Check LDAP Configuration: Ensure that the LDAP server is correctly configured and that the data you are trying to access is available on that server.
  Follow the Referral: If the referral is valid, you may need to configure your SAP system to follow the referral to the other directory service.
  Modify SAP LDAP Settings: In the SAP system, you can adjust the LDAP settings to handle referrals appropriately. This can be done in transaction LDAP or through the relevant configuration settings in the SAP system.
  Network Connectivity: Verify that there are no network issues preventing access to the referred directory service. Ensure that firewalls or other network security measures are not blocking access.
  Check User Permissions: Ensure that the user or service account used for the LDAP connection has the necessary permissions to access the data in the LDAP directory.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  LDAP Documentation: Review the documentation for the LDAP server you are using to understand how referrals are handled and how to configure them.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  
  By following these steps, you should be able to diagnose and resolve the SLDAP_ICM014 error in your SAP system.