How To Fix SKTZ216 - Worklist reset

SAP Error Message - Details

• Message type: E = Error

• Message class: SKTZ - Übersetzung: Arbeitsvorrat

• Message number: 216

• Message text: Worklist reset

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message SKTZ216 - Worklist reset ?

  The SAP error message SKTZ216, which indicates a "Worklist reset," typically occurs in the context of SAP's workflow or task management systems. This error can arise due to various reasons, and understanding the cause is essential for finding an appropriate solution.
  Cause:
  
  Workflow Termination: The worklist may have been reset due to the termination of a workflow process. This can happen if the workflow is no longer valid or has been manually terminated.
  User Authorization Issues: The user may not have the necessary authorizations to access or modify the worklist items.
  System Configuration: There may be issues with the configuration of the workflow or task management settings in the SAP system.
  Data Consistency Issues: Inconsistencies in the underlying data or database can lead to errors in the worklist.
  System Performance: High system load or performance issues can cause timeouts or failures in processing worklist items.
  
  Solution:
  
  Check Workflow Status: Verify the status of the workflow associated with the worklist. If it has been terminated, you may need to restart or reinitialize the workflow.
  Review Authorizations: Ensure that the user has the necessary authorizations to access the worklist. This may involve checking roles and permissions in the SAP system.
  Configuration Review: Review the configuration settings for the workflow and task management. Ensure that all settings are correctly defined and that there are no discrepancies.
  Data Consistency Check: Run consistency checks on the relevant data to identify and resolve any inconsistencies that may be affecting the worklist.
  System Performance Monitoring: Monitor system performance and check for any issues that may be affecting the processing of worklist items. This may involve checking system logs and performance metrics.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or patches that may address this specific error message.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for detailed information on workflows and task management.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Support Tickets: If the issue persists, consider opening a support ticket with SAP for further assistance.
  
  By following these steps, you should be able to diagnose and resolve the SKTZ216 error in your SAP environment.